Wednesday, August 22, 2012

CastleVille - Straw Pig Issues

Players report two issues with Eva's new questline, Pig Tale. 

Players initially received or obtained the Straw Pig, yet cannot complete the questline.

Other reports expect more quest sections of Eva's new content.

Pig Tale Quest consists of two parts: Click on Eva and, Get the Lil Straw Pig. 

After both of those conditions are met the quest should complete properly.

There are two known issues with this quest currently.  The first occurs if you got the pig prior to the quest appearing or accepting. This prevents quest completion. The second issue is the lack of a Quest Complete dialogue and reward box after clicking on Eva and getting the pig. 

Both of these issues are known by the studio and we are working on a fix as fast as we can.

If you continue to experience this error,  we recommend you click on "Please Fix" as an alternative to contacting us.

By clicking on "Please Fix", this tracks the number of customers that have been affected by the particular issue. Daily and weekly reports are sent to the Game studio with the number of the players that clicked on the button, specific to the issue listed above.
 
We appreciate your patience as we work to resolve this issue.

Thank you, 
 
Zynga Customer Support - Connecting the World through Games!

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