Game Freeze - Freezing and Lag are preventing me from playing Zynga Bingo!

Hello Zynga Bingo Players,
 

Many players out there have been having issues with their Zynga Bingo freezing and we know that can be frustrating but we want to help! Providing us with detailed information about your issue will help us diagnose and fix the issue that’s occurring on your computer and I’ve provided some information that we are going to needwhen you contact us!
 
Questions:

? How often does your game freeze?

? Where were you in the game when it froze? (Lobby, Spectator, Mid-game, etc.)

? What was done prior to you experiencing the issue?

? Is there an Error Message? (“Announcer took a break Error 12355”)

? Did you have multiple tabs or windows open?
? Are you using Internet Explorer? Does switching to a new browser help?

? Are you experiencing this in other Zynga games?

Please Send Us:
✓ A Video Capture or Screenshot of the issue
✓ Java Error Logs

if you’re using a wireless router, please try shutting off the wireless Internet on your laptop computer and shutting off your router for about 5-10 seconds and turn everything back on.

If the issues persist, please send us the information above.

Thank you for your time!

The Zynga Bingo Support Team