Missing the Right Rail?

We've been receiving reports from players who are stating that they are having problems with the Right Rail - the space on the right hand side of the screen - not loading properly; leaving a blank white space instead of the Live Social Stream. We are aware of this issue, and our Studio is actively investigating the cause of this problem, and working towards a resolution.

Below are some temporary fixes that some other players have reported success with. If it sounds like their situation is similar to your own, we suggest implementing their solution for now.

* Players who are using Google Chrome with the Flashblock browser extension report that adding ""zynga1-a.akamaihd.net" to the extension's white list restores the Right Rail

* Other players who use Google Chrome with the Flashblock browser extension report that disabling the extension for Zynga.com restores the Right Rail

* Players who are using Safari, and also use the Click2Flash browser extension, report that setting the extension to allow all Flash on Zynga.com restores the Right Rail

* Players who use a Proxy Server to connect to the Internet report that the Right Rail is restored once they stop using the Proxy Server.

The Studio is currently investigating a permanent, long-term solution to this problem, and that the above temporary solutions should only be implemented by those players for which the solution applies; if you do not know what the Flashblock or Click2Flash browser extensions are, then the problem you are experiencing has a different cause.

Still Experiencing this Right Rail problem?  Report via "Please Fix!". 
How does vote to click work? By clicking "Please Fix!", this tracks the number of customers that have been affected by the particular issue. Daily and weekly reports are sent to the Game studio with the number of the players that clicked on the button, specific to the issue. If you do not need an answer from Customer Support, we recommend you click "Please Fix!" as an alternative to contacting us.