Missing Game Items - Restoration Review & Procedure

In the event that you are missing item (s) from within your game. First of all, we're sorry to hear that and definitely want to investigate and get you back to your gaming as soon as possible!
 
So we can properly review and expedite your inquiry, it is necessary to let us know some of the details about your incident. The more information you can provide, the quicker we can investigate and reply to your inquiry.

What's needed to help expedite your inquiry: 

• What are the item (s) missing in which we need to investigate? Note: If item is game currency, what is the type of currency and exact amount?

• Where these item (s) purchased, granted, other?

• When is the date & time (PST) when you last accessed the game & you realized the items were missing? 

Once we have the above information, we'll review through our support tools and get back to you with our findings. 

PLEASE NOTE: If records show that Missing items from your game happen frequently, it may be necessary that we investigate more thoroughly.