Showing posts with label vampire wars. Show all posts
Showing posts with label vampire wars. Show all posts

Wednesday, July 18, 2012

Having issues with MySpace Migration


Hello Vampires, 
 
We are currently in the final phase of the migration from MySpace to Facebook. We have received some reports of issues while attempting to do the transfer. If you are having any issues with the migration, you can contact us by email through the Need More Help widget on the right-hand side of this article. It is really important to include your numeric MySpace UID and a description when submitting a help request.

 
For more information about how to get your numeric UID, please check the following article: 
 
 
 
Another alternative way of finding your numeric MS UID is right clicking on any of the Stream buttons:

User-added image

You can right click and copy the address link and extract the UID from there (could be pasted on any text editor). The link will have the following structure:

http://www.myspace.com/XXXXXXXXXXXX/filter/list/live/music

Where the "XXXXXXXX" is your numeric UID. With this information, our team can investigate and assist you with the migration.

Thanks for your understanding and we hope to see you continuing to play in Facebook!
 
 
Kind regards, 
The Vampire Wars Team

Monday, July 9, 2012

Simply click Feed to see your game feed!

 Simply click Feed to see your game feed!

Zynga Bubble Safari Game Feed
Bubble Safari
Zynga Cafe World Game Feed
Cafe World
CastleVille Game Feed
CastleVille
CityVille Game Feed
CityVille
Empires & Allies Game Feed
Empires & Allies
FarmVille Game Feed
FarmVille
FishVille Game Feed
FishVille
Hidden Chronicles Game Feed
Hidden Chronicles
Indiana Jones Adventure World Game Feed
Adventure World
Mafia Wars Game Feed
Mafia Wars
Mafia Wars 2 Game Feed
Mafia Wars 2
PetVille Game Feed
PetVille
The Pioneer Trail Game Feed
The Pioneer Trail
The Ville Game Feed
The Ville
Treasure Isle Game Feed
Treasure Isle
Vampire Wars Game Feed
Vampire Wars
Words With Friends Game Feed
Words With Friends
YoVille Game Feed
YoVille
Zynga Bingo Game Feed
Zynga Bingo
Zynga Poker Game Feed
Zynga Poker
Zynga Ruby Blast Game Feed
Ruby Blast
Zynga Slingo Game Feed
Zynga Slingo
Woodland Heroes Game Feed
Woodland Heroes

Friday, June 29, 2012

Vampire Wars on MySpace FAQ



NOTE: We regret to announce that our relationship with MySpace will be ending on July 11th, 2012. As a thank you for playing, we’d like to give you a bonus package worth 1000 favor points on your Facebook Vampire Wars account.


Q: Why is Vampire Wars on MySpace shutting down?
A: We apologize to all MySpace players that we are closing our game on this network. It was a tough business decision that we had to make in the interest of the entire Vampire Wars Franchise.
 
Q: When will this happen?
A: The phase-out period will begin on June 25th 2012. After the transition period, Vampire Wars on MySpace will no longer exist. The Migration option will be active until July 11th 2012.
 
Q: Will my existing account be converted so that I have the same statistics/progress/items?
A: Lack of clan members when one starts is one known shortcoming. But please use the http://forums.zynga.com/forumdisplay.php?9-Add-Me to add new users – to facilitate getting new clan members.
 
Q: Why do I seem to have additional items after migration?
A: If you already possess Familiars, Artisans or Avatars in your Facebook account, those items may remain in your account post migration and will not be over written.
 
Q: Is there a minimum level for migration facility?
A: Yes, the migration facility is available only for those who are on level 10 and above. For those at lower levels, we encourage you to start afresh on Facebook.
 
Q: What’s the benefit to playing on Facebook.com?
A: Vampire Wars in facebook.com is constantly maintained and has additional items on store, more features and functionality. It includes:
* New themes 
* Exciting features (Old Blood, Avengers Mission Tier, Elder’s Retreat, Crates and many more)
* Wider range of items in store
 
Q: What do I do with the PIN generated?
A: You will need to login to http://apps.facebook.com/Vampiresgame (install the game if not already) and then provide the PIN in the Migration tab next to the Elders Tab in right hand top corner.
 
Q: What if I lose the PIN generated?
A: PIN, which is generated for the purposes of migration will be available as long as the migration option in MySpace is available (11th July, 2012). The link will generate the same key for the same MySpace player each time.
 
Q: What if I already have a Facebook account?
A: You may opt to migrate the MySpace Vampire Wars account which will overwrite the Facebook Vampire Wars account details. Alternatively, you can decide not to migrate and continue playing Vampire Wars on Facebook. 
 
Q: Can I migrate to an alternate Facebook account & play using two accounts?
A: No. As per Zynga Terms of Service, “You shall not have more than one Account, per platform or SNS, at any given time, and shall not create an account using a false identity or information, or on behalf of someone other than yourself”.
 
Q: Can I get a refund instead?
A: Refunds are not permitted.
 
Q: Why couldn’t you give us more advance notice or time to play on MySpace?
A: We apologize for the suddenness of this transition. For a variety of technical and data integrity reasons, it was necessary to announce and perform the transition at the same time. As a good will gesture, we are offering a Bonus Package worth 1000 favor points for all those who migrate Vampire Wars from MySpace to Facebook.

Monday, June 11, 2012

Having issues with the Greek Portal?


Hello Vampire Lords, 
 
Some players have reported that they had issues with the Greek portal.
 
They were able to play only the first 3 Missions, Chapter 2. They also had problems to receive all the favor points.
 
Our Development Team has released a fix for this issue and now all players should progress normally through this portal. 
 
Thank you for your understanding, 
The Vampire Wars team

Monday, February 13, 2012

How to block a Vampire's comment

So… another night creature is disturbing you. Don’t worry Fellow Vampire, if you want to stop listening to foolish words from another Vampire simply cast the spell of silence on them by doing the following:
 
  1. Go to your Coffin and select Comments:
User-added image
  1. Find a comment from the Vampire you wish to silence and click Block
User-added image
 
Beware Vampire! When casting this spell on a Vampire your ears will become deaf to the sound of their voice for eternity so you will never receive any more comments.

Tuesday, September 20, 2011

How to Contact Customer Support

Hello Zynga Fans,

If you ever need some help submitting a ticket to customer support, please follow these steps.

Click on the button corresponding to your game (click on "Other Games" if you do not see your game)


Please note that you can change the language for the support page by clicking on the drop-down box located in the upper right-hand corner of the support page; though you would then have to select the appropriate game again, the rest of the steps are the same.




Take a look at the hottest issues for your game, if none of them apply to you please enter your issue/question in the search box and click "Search"




If you don't see an answer to your question in search results, click on "email us"




  1. You will see the following form if you followed the above steps, or if you clicked on the direct link for submitting a ticket. Please note that you have to select a value for each field to see the next one.



  2. Select the type of issue you are experiencing in the first field, your game in the second (if your game is not listed please select "Other Games"), and your specific issue in the next field; if you do not see your issue, please select "Other". Finally, select what you are using to play the game.
    *Note: You will not see the next field until you selected an option from the previous one.



  3. Once you selected what you are using to play game you will be presented with step 2; where you will be able to describe you issue and, if applicable, upload any files you may have related to your what you are experiencing (such as screenshots).



  4. Once you have entered a description of your issue you will be presented with the next step where you have to select your social network, if you select facebook you will have the option to log into facebook connect and your information will be retrieved from facebook (if you are already logged into facebook this will happen automatically and your information will already appear on the form).



  5. If you do not wish to use facebook connect or you are not using facebook please enter your information (click on "I will fill in my info" if you are using facebook, but wish to skip this step) and click on the "Submit" button.
    *Note: the information in this screenshot is just for demonstration purposes, please submit accurate contact information.



  6. After you submit your question you will see the following confirmation page and receive a confirmation email with information regarding your ticket, if you don't see it please check your spam folder. if you are not sure how to prevent customer support emails from going into your spam folder, please click here for instructions.


If you have existing support tickets please click here for information on how to retrieve them.

*Note: If the first reply you receive from support does not solve your issue, please reply to that email stating that it did not solve your issue.

Happy Gaming,
http://forums.zynga.com/showthread.php?t=1154819
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