How to – Migration from Yahoo! to Facebook

We regret to announce that our relationship with Yahoo will be ending on 02/28/2012. As a thank you for playing, we’d like to give you a bonus package on your Facebook Fishville account.

Q: Why is Fishville on Yahoo shutting down?
A: We apologize to all Yahoo players that we are closing our game on this network. It was a tough business decision that we had to make in the interest of the entire Fishville Franchise.

Q: When will this happen?
A: The phase-out period will begin on 02/07/2012.
Ø When you log in you log into Fishville on Yahoo anytime during for the following days till 02/28/2012, you will see a link. Please click on it.
Ø During the transition period, Fishville on Yahoo will exist only as a landing page . You will be unable to play Fishville on Yahoo during this period.
Ø After the transition period, Fishville on Yahoo will no longer exist.
Ø The rewards link will be active until February 28th 2012.

Q: Will my existing account be converted so that I have the same statistics/progress/items?
A: For a variety of technical/coding reasons, we cannot perform a total conversion of Fishville Yahoo accounts so, unfortunately you will have to start afresh. However, we’ll be crediting your current SDs, Coins, XPs and an items package ( placed in your Gift Box)
Please note that the fishes credited to your account will be in the Egg stage. We will be providing you with bonus Insta Grow to help you grow the fishes once you place them in your tank. We’ll also give you bonus parts to build a Treat Rack to store your Insta Grow.

Q: What’s the benefit to playing on Facebook.com?
A: Fishville in facebook.com is constantly maintained and has additional items on store, more features and functionality. It includes:
* New themes 
* Exciting features
* Wider range of items in store

Q: Can I get a refund instead?
A: Refunds are not permitted.

Q: Why couldn’t you give us more advance notice or time to play on Yahoo?
A: We apologize for the suddenness of this transition. For a variety of technical and data integrity reasons, it was necessary to announce and perform the transition at the same time.

Thank you for your cooperation.

Frequently Asked Purchasing Questions

Q. What is Zynga? Why are they charging me?

Zynga is the #1 social gaming company on the web. Zynga was founded specifically to add a social element to casual online games, because we love games and we love them most when we're playing with friends!

If an un-authorized charge from Zynga appears on your credit card, please submit a request to our billing team if you "click here". Provide your full name as it appears on your credit card, the amount, and date of transaction.

IMPORTANT: You do not need to provide your credit card number!

NOTE: Please allow 10 to 14 days for refunds of un-authorized charges to be processed.


Q. I've purchased points on my Zynga game, but never received it on my account.

You may be experiencing a delay depending on the time of purchasing game currency within your favorite Zynga game. If you purchase at peak times when many users are logged on, the granting of points may take up to 4 hours for you to see it credited on your account. If you still do not have the points after waiting the 4 hours allowed, please feel free to contact our hotline at 1-800-762-2530 at any time and a service representative will be ready to assist you.


Q. What are the forms of payment methods available when purchasing virtual goods? 
We accept Visa, Mastercard, American Express, Discover and Paypal when purchasing with Facebook Credits or directly through FarmVille.com, Mafiawars.com and Yoville.com.




Q. When will my credit card show a charged?
When completing a purchase the authorization of your transaction usually takes 3 business days to finally settle with your financial institution. When making the actual purchase it may take 3-5 business days to reflect the actual charge on your bank statement. As shown below indicates the purchase was made using Facebook credits to buy in-game currency on 12/09/2011, however the charge did not show up on the bank statement until 12/13/2011.




Q. Will I be charged sales tax?
Sales tax may be charged depending on the geographic location of an Internet-connected computer or mobile device.

For more information on taxes please "click here"


Q. What are the names of virtual currency for each game?
Adventure World = Adventure Cash         FarmVille = Farm Cash / Coins
CityVille =City Cash / Coins                      CastleVille = Crowns / Coins
Zynga Poker = Chips / Gold                      Mafia Wars = Reward Points
YoVille = Yo Cash / Coins                         Empires & Allies = Empire Points          
FishVille = Sand Dollars / Coins                Words With Friends = Tokens
PetVille = Pet Cash / Coins                       Vampire Wars = Favor PointsMafia Wars 2 = Gold / Cash                      Cafe World = Cafe Cash / Coins
Pioneer Trail = Horseshoes / Coins          Tresaure Isle = Island Cash / Coins

Mobile Games

Haning With Friends = Tokens              
Mafia Wars Shakedown = Reward Points / Cash
Holidaytown = Elf Bucks / Coins            
ForestVille = Coins / Cash
Dream Zoo = Zoo Cash / Coins            
CityVille Hometown = Cash / Coins
Word Scramble = Coins


Q. Why am i unable to purchase points on my game?

To protect both our users and our company from attempts at credit card or payments fraud, we have implemented screening systems which can lock users out of payments based on a number of criteria.
There are two basic types of purchasing blocks:

Temporary Purchase Blocks (zCode201)
These can be applied to your account if you have had a previous purchase attempt that was declined, or if you have exceeded the number of times that you can make purchases for the day.

These will automatically expire after roughly a 24-hour period.  Please note that this period may be longer depending on whether you have exceeded a daily, weekly or monthly purchasing limit.

Permanent Purchase Blocks (zCode202 or zCode203)
Because we do not wish to compromise our systems detection methods, we cannot go into specific detail surrounding why your account has been blocked.  We can only tell you that something unusual in your account or account history triggered our system to permanently lock you out.  Basically, our system can no longer trust that payments initiated by your account will settle or account activity suggests that your credentials have been compromised. For further assistance on this matter, you may contact our hotline at 1-800-762-2530.

Q. I attempted to make a purchase but my credit card was declined so why is a charge appearing on my statement?

Sometimes banking institutions will put a small hold on your funds when you initiate a transaction as a sort of pre-authorization. These holds will appear when you check your online statement;  however, they do not actually result in a charge.

If the transaction you initiated does not go through or is not completed, then the funds that were placed on hold are released. Each bank has its own timeline and policies for releasing these funds; however, it is typically in the vicinity of 7-14 business days.

Please check with your financial institution for their specific policies regarding holds on funds.


Q. Why am I seeing multiple transactions from Zynga when I only made one purchase?

Each purchase should include an authorization, transfer and payment transaction.

The authorization looks like a purchase but it is not, it's basically just a query into your account to make sure your credit card is valid.

The transfer is the actual transaction that is deducting your purchase amount from your credit card.

The payment transaction is your purchase being sent to Zynga.


Q. Why am I charged an extra dollar on my Credit Card?

You may see a $1.00 charge to your credit card the first time you buy items, points or chips from Zynga.

The $1.00 charge is used as a pre-authorization check to verify that charges made to the card will go through, but the money is not actually transferred.

The charge goes into a pending status and you are not charged the extra dollar.


Q. I bought points for game "X" but "Y" is appearing on my credit card statement.

This is the result of an issue we are working to resolve with our credit card processing system in which the charging name gets swapped from time to time. For example, I purchase YoCash; however, when my credit card statement shows up the charge may appear as TEXAS HOLD’EM.

In this situation, both of these are Zynga Games, the payment name just got switched on the back end. We apologize for the confusion. We are working to resolve this issue.


Contacting Billing Support

If, for any reason your question wasn't answered and you need to contact our Billing Department,  please submit a support request to our billing team by clicking on the Email Us tab. Please remember to provide your Social Network User ID and your full name as it appears on your credit card, the amount purchased, and date of transaction.

Zynga's billing support hotline is also available 24 hours a day, 7 days a week (including holidays) for billing related issues only. Our hotline can be reached at 1-800-762-2530.

For Technical Issues, please submit a support request if you "click here" as our billing team will not be able to assist with any technical issues.

Workarounds for posting and help request issues on Facebook

Many posting issues are related to Facebook's updated News Feed interface, which has made it hard for players to find game requests in feeds. Here are a couple of things you can do to make sure you are seeing Zynga game requests.

Cannot see my posts or posts from my friends

1. Log in to your Facebook account and click Home (upper right of screen) to make sure you are on the News Feed page.

2. Above the top news post, click Sort and select Recent Stories First from the drop-down list.



If you do not see Zynga game posts, continue to step 3.

3. Scroll down using your browser's scroll bar on the far right side of the window. (Using the mouse scroll wheel will continue to open a long list of feeds.) You may have to scroll down a couple of times to reach the bottom of the News Feed as the scroll bar will refresh a couple of times.

4. At the bottom of the News Feed you will see a bar with two options: More Stories and Edit Options.



5. Click Edit Options. A window titled Edit News Feed Settings opens. This window shows the friends or applications that are set to be hidden from your view. For example, if CityVille is in this list, that means you will not see posts from yourself or your friends who post CityVille help requests.

6. If your game is listed here, click the X next to the game name to unhide related posts from your view.

I can see my Wall posts on my own Wall but I can't see them on the News Feed, or my friends can only see my Wall posts if they visit my Wall

We know it can be difficult to organize the feeds. Game posts often get lost amongst the other games, applications, pages and friends' status updates on Facebook.

To help you find game posts faster, we have compiled a list of feeds by game! You can share one of the game links from the list below with your friends to help them find your posts for your favorite game faster, enabling you to receive the items you need to complete your missions or tasks, and you can use it to help your friends with their requests, too.
 
Login to your Facebook account and then click one of the following links:

Adventure World
Cafe World
CastleVille
CityVille
Empires & Allies
FarmVille
FishVille
Hidden Chronicles
Mafia Wars
Mafia Wars 2
PetVille
Pioneer Trail
Treasure Isle
Words with Friends
YoVille
Zynga Poker

By using one of these game links, Facebook will filter the posts so that you will only be see the news feeds for the selected game. You can view return to your regular news feed by clicking Home (upper right corner).

FarmVille Collectible Plush Pre-Order exclusively from Best Buy

Bring FarmVille animals home for the holidays!  You get a Farmville Collectible Plush toy for 99c ($0.99) when you order online a plush and $25 Zynga game card from Best Buy! If your only want the plush you can order it for only $9.99 each ($12.99 regular price) which is $3 off the regular price.

Your winter-themed FarmVille Plush comes with:

 

• Collectible “blind” barn-box, housing a surprise FarmVille animal —a pig, goat, cow, sheep, chicken, duck, horse or rabbit – decked in winter garb
• 10 free Farm Cash (equals $2 USD), redeemable for FarmVille virtual items
• An exclusive FarmVille in-game version of the Plush toy
• Players who fill their farm with all eight animals will receive a bonus in-game Super Orchard

You can order online a Farmville Plush and a $25 Zynga Game Card for only $25.99or order just order the Plush for only $9.99. Available exclusively at Best Buy!

See details and preorder today! www.bestbuy.com/zynga




$25 Zynga game card may be used for these Zynga games: FarmVille, YoVille, Mafia Wars, Café World, PetVille, Zynga Poker, FishVille, CityVille, Adventure World, CastleVille, FrontierVille or Mafia Wars 2.

Zynga Game Cards and FarmVille Collectible Plush are not returnable.  Each FarmVille Plush animal will be a surprise. Purchasers will learn which Plush they received upon opening the Plush packaging.  Promotional pin codes must be redeemed before December, 31, 2012.

You can order the plush online in the United States at Bestbuy.com/zynga. Product will be available in stores November 25. 

Hurry before it’s too late! Collect your FarmVille Plush before December 31, 2011 or while supplies last!

For further information on FarmVille Plush Terms and Condition.

Submitting a Ticket to Customer Support

Hello Zynga Fans,

Please follow these steps for help with submitting a ticket to customer support.

1. Click on the button corresponding to your game (click on "Other Games" if you do not see your game)
   
   
   
   
   
   
   
2. You can change the language for the support page by clicking on the drop-down box located in the upper right-hand corner of the support page.
   
   
   
   
3. Take a look at the hottest issues for your game, if none of them apply to you please enter your issue/question in the search box and click "Search"
   
   
   
   
4. You will see a list of topics matching your search query; if you don't see an answer to your question in search results, click on "email us". And you will be presented with the ticket submission form (continued on page 2)
   
   

 

1. You will see the following form if you followed the above steps, or if you clicked on the direct link for submitting a ticket. Please note that more fields will become available as you fill out the form.
   
   
   
   
2. Select which social network you're using to play the game. If you select Facebook (default), and you are currently logged into Facebook, then some of your information will already be on the form. Otherwise you may choose to log into Facebook connect (by clicking on the Facebook button) or fill in your personal information yourself. If you chose to fill in your own information, or you are not playing on Facebook, please fill in every field in Step 1.
   
   
   
   
3. Select your game in the first field (if your game is not listed please select "Other Games"), what you are using to play the game in the second, the type of issue you are experiencing in the third field, following by your specific issue in the last field; if you do not see your issue, please select "Other".
   *Note: You will not be able to select the next field until you selected an option from the previous one.
   
   
   
   
4. Once you you selected an option from every field in Step 2 you will be able to access Step 3; where you should describe your issue in as much detail as possible and, if applicable, upload any files you may have related to your what you are experiencing (such as screenshots). After you are finished with this step, just click on the "Submit" button.
   
   
   
   
5. After you submit your question/issue you will see the following confirmation page and receive a confirmation email with information regarding your ticket, if you don't see it please check your spam folder. if you are not sure how to prevent customer support emails from going into your spam folder, please click here for instructions.
   
   

If you have existing support tickets please click here for information on how to retrieve them.

*Note: If the first reply you receive from support does not solve your issue, please reply to that email stating that it did not solve your issue.


Happy Gaming,

How to Contact Customer Support

Hello Zynga Fans,

If you ever need some help submitting a ticket to customer support, please follow these steps.

Click on the button corresponding to your game (click on "Other Games" if you do not see your game)

Please note that you can change the language for the support page by clicking on the drop-down box located in the upper right-hand corner of the support page; though you would then have to select the appropriate game again, the rest of the steps are the same.




Take a look at the hottest issues for your game, if none of them apply to you please enter your issue/question in the search box and click "Search"




If you don't see an answer to your question in search results, click on "email us"

1. You will see the following form if you followed the above steps, or if you clicked on the direct link for submitting a ticket. Please note that you have to select a value for each field to see the next one.
   
   
   
   
2. Select the type of issue you are experiencing in the first field, your game in the second (if your game is not listed please select "Other Games"), and your specific issue in the next field; if you do not see your issue, please select "Other". Finally, select what you are using to play the game.
   *Note: You will not see the next field until you selected an option from the previous one.
   
   
   
   
3. Once you selected what you are using to play game you will be presented with step 2; where you will be able to describe you issue and, if applicable, upload any files you may have related to your what you are experiencing (such as screenshots).
   
   
   
   
4. Once you have entered a description of your issue you will be presented with the next step where you have to select your social network, if you select facebook you will have the option to log into facebook connect and your information will be retrieved from facebook (if you are already logged into facebook this will happen automatically and your information will already appear on the form).
   
   
   
   
5. If you do not wish to use facebook connect or you are not using facebook please enter your information (click on "I will fill in my info" if you are using facebook, but wish to skip this step) and click on the "Submit" button.
   *Note: the information in this screenshot is just for demonstration purposes, please submit accurate contact information.
   
   
   
   
6. After you submit your question you will see the following confirmation page and receive a confirmation email with information regarding your ticket, if you don't see it please check your spam folder. if you are not sure how to prevent customer support emails from going into your spam folder, please click here for instructions.
   
   

If you have existing support tickets please click here for information on how to retrieve them.

*Note: If the first reply you receive from support does not solve your issue, please reply to that email stating that it did not solve your issue.

Happy Gaming,

http://forums.zynga.com/showthread.php?t=1154819