Showing posts with label Hidden Chronicles. Show all posts
Showing posts with label Hidden Chronicles. Show all posts

Friday, May 23, 2014

FAQ: Hidden Chronicles Closure

When is Hidden Chronicles closing down?
We’re sorry to announce that Hidden Chronicles will be shut down on 07/23/2014. You can continue to play the game until then. The option to 'Migrate to other games' will be active until 07/23/2014.

How does the Bonus package work?
Choose the game in which you would like to receive the bonus package. The games in which you can redeem this one-time bonus package are: FarmVille 2 (web version), CastleVille Legends and Puzzle Charms.
Enter the email address where you would like to receive the details from Zynga Player Advocacy and Support.
Click on the ‘Redeem Offer’ button.
Look out for your email from Zynga.

What if I already have an account in the other game?
The bonus package will be added to the existing account.

Can I have the bonus package credited to a different account?
The package will be added to the same Facebook account only.

What if I don’t have an account in the other game?
Please ensure that you have created an account in the other game before redeeming the bonus package. We will not be able to add the bonus package unless you have an account in the game you wish the package to be added to.

Can we purchase items in the game?
You can continue playing the game normally until the game is completely shut down. You will not be able to purchase items for cash from 05/23/2014.

What about items and Estate Cash? Can I transfer these to another game?
You can spend your Estate Cash until Hidden Chronicles officially closes on 07/23/2014. In-game currency and items cannot be transferred to another game.

Why can’t I invite friends to the game?
We have disabled the ‘Invite Friends’ feature as new users are no longer able to join the game.

Wednesday, September 18, 2013

~~FIXED~~Geoffrey's Order - Morgex Part III (Missing Post/Ask Button)

UPDATE - 12th Sept 2013

This issue has been fixed by the Studio as of now. You all should be able to progress normally without any issues!

----------------------------

Hello Guardians!

Some of you are currently experiencing problems with posting or asking Items for the Morgex Part III Quest line. We are aware of this issue and we ask for your patience as we investigate this problem.



There is no need to submit an email for this issue. To help us out, click "Please Fix" below to help us keep track of the total number of affected players.

We are sorry for any inconvenience this may cause.

- The Hidden Chronicles PA&S Team
Want this issue fixed?
Vote to let us know!
Please fix!

Tuesday, April 30, 2013

The scene Witch Yard



Greetings Guardians!


The scene Witch Yard was appearing due to a technical glitch. We are sorry for that and the team has corrected it. You need to complete the quests in Geoffrey’s Order: Scent of Decay to get the reward back


-Thank you for your continuous support!

 - The Hidden Chronicles Player Support Team

Wednesday, April 24, 2013

Just Bee-Cause Quest


Hello Guardians!

The Just Bee-cause! Quest line has been temporarily pulled out for updates.

We ask for your patience as we do so. We will update the game as soon as we fix it.

There is no need to submit an email for this issue. To help us out, click "Please Fix" below to help us keep track of the total number of affected players.

We are sorry for any inconvenience this may cause.

- The Hidden Chronicles Support Team

Wednesday, April 17, 2013

FAQ - Zen Garden - Hidden Chronicles

Greetings Guardians!

We have heard your voice regarding the Zen Garden Mission and here we come with a solution.


None of the Zen Gardens that were previously placed on our estates can be upgraded. If you wish to upgrade your z Garden, you can buy it and build it and upgrade it.
 

The Zen Garden can be purchased in the Marketplace under the "Structures" Tab and not under the Buildings Tab.





We hope this will help you continue with the Mission!

- The Hidden Chronicles Player Support Team

Tuesday, March 19, 2013

Global Mission, Colombia - Lost Progress


Greetings Guardians!

We have received a number of reports from Guardians who  have lost some progress in the Around The World: Global Mission - Colombia 


There is no need to contact Customer Support for this issue. Both Customer Support and the Studio Team are aware of this matter and working hard to fix this as soon as possible!


You can help us to get these progresses as soon as possible to your game simply by sending your UID. In order to send your UID please click here

What is your Facebook UID? Please, click on this link: http://zynga.tm/iai

Thank you for your continuous support!

- The Hidden Chronicles Player Support Team

Wednesday, February 20, 2013

18/02 - Impossible to complete the Quest "Of Planks and Castles: Part V"? Here is the workaround


Q: Are you unable to complete  the Quest "Of Planks and Castles: Part V" ?
A: Workaround - sell the Castle Interior and buy it once again in order to validate the task in the quest.

We believe this article will be helpful for you!

- The Hidden Chronicles Customer Support Team

Search for the Seven Sons: New Estate Sintra

Greetings Guardians!
locate the third of the Seven Sons! Are you ready? New Story. New Scenes. New Estates.



Please be patient while we roll out this feature progressively. All players should have access to this feature tomorrow.
- The Hidden Chronicles Customer Support Team

Wednesday, January 30, 2013

Hidden Chronicles - ZSC Envelope



Greetings Guardians!
We are experiencing some loading issues with the ZSC Envelope. Our Team is currently looking into it.
We will update the game as soon as we fix it.
There is no need to submit an email for this issue. To help us out, click "Please Fix" below to help us keep track of the total number of affected players. 
We are sorry for any inconvenience this may cause.
- The Hidden Chronicles Support Team
Want this issue fixed?
Vote to let us know!
Please fix!

Thursday, January 17, 2013

Cross Promotion: Hidden Chronicles - CoasterVille



Cross Promotion:  Hidden Chronicles - CoasterVille

Get those rides up and running!
Build your very own magical
Amusement Park and thrill guests with
new attractions. Are you ready to ride?


Hidden Chronicles - Unable to upgrade Barn and Aviary



Greetings Guardians!

Some players are currently experiencing problems with upgrading their Barn and Aviary. We are aware of this issue and we ask for your patience as we investigate this problem.

There is no need to submit an email for this issue. To help us out, click "Please Fix" below to help us keep track of the total number of affected players.

We are sorry for any inconvenience this may cause.

- The Hidden Chronicles Support Team
Want this issue fixed?
Vote to let us know!
Please fix!

Saturday, January 5, 2013

[Hidden Chronicles] Search for the Seven Sons! - FAQ

Q: What is “Search for the Seven Sons”?

Search for the Seven Sons is an exciting new feature in Hidden Chronicles. With this feature, you get:

A new estate to decorate
New items to decorate it with
An exciting new storyline with lots of quests and scenes to play

Q: Will all players be able to play Search for The Seven Sons?
All players above level 20 will be able to play the new feature.

Q: I just leveled up to level 20, but I don’t seem to be able to play the feature?

Some players are seeing a problem with this feature when they level from 19 to 20. Just refresh your browser, and things should work just fine. We’re hoping to fix this shortly, but until then, a simple browser refresh will help you play.

Q: What’s new with Search for The Seven Sons? What remains the same?
Here’s what’s new :
You get a new estate.
You’ll see a new ‘Estate Selector’ button that helps you navigate between new estates. You’ll see this button near your ‘inventory’ button on the main toolbar.

You’ll see a new ‘estates’ tab in the marketplace, which will show you all the new items available with your new estate. Of course, all your regular marketplace tabs will work just the same.

Similarly, you’ll see an ‘estates’ tab on your inventory screen that shows all the items you’ve purchased for the new estate. Again, all your regular inventory tabs will work just the same way you’re used to.

You’ll see a new ‘estates’ tab on the scene selector that lets you play all the scenes from Search for the Seven Sons.

When visiting neighbors, you will see a similar ‘estates selector’ button on your neighbor’s estate. You can use this to visit all your neighbor’s new estates, in much the same way you do for your own estates.

You’ll see some new quests for Search for The Seven Sons in a cool new icon style!
Here’s what stays the same :
        Your present estate stays the same.
        All quests continue to work the same. Around The World quests and all other quests will still be visible and playable, whether you’re on your present estate or the new estate.
        All your scene play progress, scores and trophies remain the same.
        All estate points you accumulate in the old and new estate go towards your estate point total.

Q: A new estate ? How does this work ? Will this replace my old estate?
No. Your present estate stays just as it is – we’re giving you a whole new estate in addition to your current one. And there will be more in the future!

Q: How do I travel to my new estate?
First, click on the new ‘Estate Selector’ button. You will find this on the main toolbar, near the inventory button. (If you don’t see this button, and you are above level 20, try refreshing your browser)

Clicking this will bring up the Estate Selector screen, which looks like this: 

Click on the estate you wish to travel to, and – Voila! – you’ll be transported to your new estate! (Initially, only Iceland will be available. Soon, you will get more estates)

Q: How do I go back to Ramsey Manor?
When you are on a new estate, you can return to Ramsey Manor using the Estate Selector. First, click on the ‘Estate Selector’ button.

On the Estate Selector screen, click the ‘Return to Ramsey Manor’ button to return to your home estate.

Q: How do I begin playing through “Search for the Seven Sons”?
When you log in to Hidden Chronicles, you will see a pop-up introducing you to Search for the Seven Sons. Click on the ‘PLAY NOW’ button to begin playing the feature. [Note : Some players are experiencing some delays or freezes when they click on this button. We recommend waiting a while – the feature can take a couple of minutes to load the first time you play it, especially on slower connections.]

Q: How can I play the scenes for Search for the Seven Sons?
The scenes for Search for the Seven Sons will appear under the ‘Estates’ tab in the scene selector. You can bring up the scene selector by clicking on the manor on either of your estates, or by clicking the ‘Play Scenes’ button on the main toolbar as usual.

Q: Is playing the quests for Search for The Seven Sons any different?
No. Quests work exactly the same as they always do.

Q: Are there new decorations in the marketplace for me to place on my new estate?
Yes! You can spruce up your new estate with specially made items! Visit the marketplace and click on the new ‘Estates’ tab to view all the decorations that go with each Estate.


Q: There’s a new Manor to go with my new estate! How does this work?
Your new manor works similarly to the manor on your original estate – you can click it to bring up your scene selector screen and choose to play scenes. You can also move it to another spot on the estate.

Q: Can my neighbors view my new estates?
Yes, they can! Neighbors will land on the estate that you were on during your last game play, by default. However clicking on the ‘Estate Selector’ icon will let your neighbors choose which estate of yours they would like to visit.

*A note from the Hidden Chronicles Team
We’ve enjoyed making Search for The Seven Sons for you. We hope you enjoy it too. We’ve worked hard to bring you this feature in time for the holiday season, and we’ve tried our best to make it as smooth and fun for you to play as possible.

Saturday, December 22, 2012

Cross promotion: Hidden Chronicles - Bubble Safari Ocean


Cross promotion: Hidden Chronicles - Bubble Safari Ocean

Help Crabby Joe on his adventure and 
earn 10 Energy and 10 Hints!


Monday, December 17, 2012

Hidden Chronicles - Search for the Seven Sons Official Trailer

Here you go! As promised, the story for our new feature, which is coming soon.

Thursday, November 22, 2012

Digitally Preserve Mayan Cultural Sites Before the End of the World


According to the Maya calendar, the world will end on December 21. Regardless of what you believe – end of the world or not – Zynga.org and CyArk are bringing you a fun way to help save a slice of cultural history for another 5,125 years.
CyArk is a nonprofit organization dedicated to the digital preservation of cultural heritage sites. For the past decade, CyArk has used 3D imaging and other state-of-the-art technology to create a digital library of famous historical sites including Mission Dolores, Mount Rushmore, Easter Island and the Leaning Tower of Pisa.
To help CyArk with its digital preservation efforts, Zynga is bringing the beautiful scenes of El Caracol and El Castillo – both a part of Chichen Itza, one of the largest Maya cities – to Hidden Chronicles using data captured by CyArk’s own library of the historic Maya city. Now, and through the (Gregorian) New Year, players can purchase in-game, limited edition scenes of the two locations. 100 percent of the purchase price will go directly toward CyArk’s efforts to digitally preserve ancient Mayan civilizations.
Start playing and exploring today!
To learn more about CyArk and support their mission, visit http://archive.cyark.org/zynga.

Thursday, November 15, 2012

Crosspromotion: Hidden Chronicles - CityVille2


Crosspromotion: Hidden Chronicles - CityVille2
QUEST 1/4
 REWARD 1/4
QUEST 2/4
 REWARD 2/4
 QUEST 3/4
 REWARD 3/4
QUEST 4/4

Thursday, October 18, 2012

Hidden Chronicles Community Challenge (Guardian Collaboration Missing Reward)


Hello Guardians,
 
We have received reports from some of you who were not able to receive the reward Energy and Parts from the Hidden Chronicles Collaboration Challenge. We are aware of this issue and we would like to ask for your patience as we investigate this problem.
 
Please check the game periodically for updates. We apologize for this inconvenience.
 
There is no need to submit an email for this issue. To help us out, click PleaseFix below to help us keep track of the total number of affected players.
 
Hidden Chronicles

Thursday, September 27, 2012

CROSSPROMO Hidden Chronicles - FarmVille2


CROSSPROMO Hidden Chronicles - FarmVille2

Plant'em young and watch'em grow.
Grow delicious produce, rare prized
animals and play the all-new Farmers'
Market scene! You dig it?


Wednesday, September 5, 2012

Game Feeds & Posting Help - UPDATED


UPDATE:
We are still working with our partners to fully resolve your “Posting and News Feed” issues, however we've put together a few solid tips to help you get around any problems with posting or collecting from feeds.


1-  Click Here & Bookmark this link
This link allows you to view all your CityVille feed at once, including any you may have missed. Be sure to review the "edit options" section. While you are here, make sure under the "Hide Post From" section verify you are not blocking any post from friends and or apps you are playing. 

Additionally, we recommend that you verify that your view settings are set properly.
 
 
2-  Another suggestion we'd like to offer is trying to play over on Zynga.com
 
What's Zynga.com?? It happens to be another portal into your exisiting CityVille game! Will require a Facebook login and you can go in between both sites whenever you like. ​Why should I try?? ​Level up faster! Get your buildings staffed and your building parts collected....faster!!!

*(applicable to CityVille, Hidden Chronicles, Words with Friends, CastleVille and Zynga Poker)

Still Experiencing Posting Issues?  Report via "Vote to Click". 

How does vote to click work? By clicking on "Vote to Fix", this tracks the number of customers that have been affected by the particular issue. Daily and weekly reports are sent to the Game studio with the number of the players that clicked on the button, specific to the issue. If you do not need an answer from Customer Support, we recommend you click on "Vote to Fix" as an alternative to contacting us.

Again, we apologize for any inconvenience you may be experiencing when it comes to posting your news feeds, posting for your quest, or receiving publish errors when attempting to post to your friends feeds. We understand this is a core part of your game play and are actively working towards a resolution for the players effected. 

Thank you,

Zynga Customer Support - Connecting the World through Games!

Friday, August 31, 2012

Hidden Chronicles Photo Challenge



Hello Guardians,

We have received reports from some of you who were not able to take a picture or load the camera icon from the Hidden Chronicles Fan Page. We are aware of this issue and we would like to ask for your patience as we try to resolve the problem as soon as possible.

 
Please check the game periodically for updates. We apologize for this inconvenience.
 
There is no need to submit an email for this issue. To help us out, click PleaseFix below to help us keep track of the total number of affected players.
 
Hidden Chronicles
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