ZSC Envelope Missing or Unresponsive

We have received reports from players with a missing or unresponsive ZSC (inbox) envelope. This issue prevents players from accepting their gift requests. Please follow simple troubleshooting steps below for each of these issues.
You may complete the report form if you are still experiencing these issues after applying the troubleshooting steps.

Are you also experiencing this issue on the new Zynga.com platform ?

*Missing envelope
We recommend that you clear your browser cache or try a different browser (Firefox or Chrome for instance).

Still experiencing this issue? You can complete this form. (The information gathered in this form can help our Development team find a permanent resolution for this issue). Please click the orange bandage below if you complete the form. 


*Envelope unresponsive
We recommend that you clear your browser cache or try a different browser (Firefox or Chrome for instance). We also recommend that you clear your Flash Player cache. 

Still experiencing this issue? You can complete this form. (The information gathered in this form can help our Development team find a permanent resolution for this issue). Please click the orange bandage below if you complete the form.