Are you getting an "Upgrade your Flash Player" message in Google Chrome 42?

Howdy!

We received reports that some players are getting the "Upgrade your Adobe Flash Player" message after Google Chrome browser update version to 42.0.2311.90. This article will give you a step by step guide on what to do to load your game again.


1. Enter chrome://flags/#enable-npapi in your Google Chrome address bar. 

2. Search and enable Enable NPAPI Mac, Windows. 
 
 
3. Close all your Google Chrome Browsers and restart your computer for the change to take effect.

4. After your system boots up, open Google Chrome and enter chrome://plugins in your address bar. On the "Plug-ins" page, look for "Details" and click on the " + " sign just beside it



5. Look for "Adobe Flash Player", you should be able to see 2 files under it, Pepper Flash and Macro Media Flash. If you are only seeing the Pepper Flash, you need to install the latest Flash Version to see the second file. You can install the latest Flash Player by following the steps here.



6. Once you are able to see the second file (Macro Media Flash), you can now disable your Pepper Flash by following the steps in this article.

7. Relaunch your browser, load the game and FARM ON!


Zynga Player Support

All Mobile Games: Connecting your game to Facebook

Hi,

Having trouble connecting your game to Facebook?

If you are trying to connect your game to Facebook and you get an error or failed connection message, make sure to check your phone settings.

To connect your came to Facebook, you will need to enable the game in your Facebook Settings on your phone first.

1. Go to Settings on your phone

2. Find Facebook 

3. Check to make sure the game is enabled. Green means the game is enabled, white means the game is disabled (see image below)

Thanks,

Zynga Player Support

How to Force Close the Game on a Windows Phone

Hi player!

Have you ever experienced disconnections, crashes or freezing issues? Here are some simple suggestions on how to force-close the application on your Windows Phone and then be back in your favorite game:

 

1. Tab and hold over you Left Arrow to access the multi-tasking view.

2. All your open apps will be displayed here. Swipe left or right, until you have located your game.

3. Then, on the top right of the window, you can see a little X, tabbing there you’ll be able to close the application.

4. Once the application, just go to your application list and open your favorite game!

Now enjoy playing!

Zynga Player Support

How to update your mobile apps automatically

Hi,

It is always a good idea to keep your apps on your mobile device up-to-date to receive the latest game updates as well as important fixes.

Bear in mind that if you are running an older app version you may experience some technical issues, including connectivity issues. 

The easiest way to ensure that you are running the latest app version is to turn on "Automatic updates". 

To turn on Automatic Updates for your mobile devices follow the steps below: 

iOS 7 and above: 

• 1. Go to the home screen of your device and tap the "Settings" button


• 2. Select "iTunes & App Store"


• 3. Go to the "Automatic Downloads" section


• 4. Switch the "Updates" button to the right (green) position.


• 5. Also switch off the option "Use Cellular Data" below if you prefer updates to occur over Wi-Fi only.

Android: 

• 1. Open the Google Play Store app.


• 2. Tap on the Play Store icon on the top of your screen


• 3. Go to "Settings"


• 4. Select "Auto-update apps" in the "General" section


• 5. Select "Auto-update over Wi-Fi only" if you prefer not to use Cellular data.

Kind Regards, 

Zynga Player Support

Zynga Player Support

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