Acceptable forms of payment
Google Checkout accepts credit, debit, or gift cards with the following logos:
American Express (accepted only in the U.S.)
Discover (accepted only in the U.S.)
MasterCard
Visa
Visa Electron (accepted outside of the U.S.)
Costs and Fees
Google Checkout is a free service, so you’ll pay only for the price of your good and any applicable taxes. There aren’t any additional charges or fees for making payments through Google Checkout.
Frequently Asked Questions
If you have a problem or question not answered on this page, please contact Google Help.
How do I sign up for Google Checkout?
If you already have a Google Checkout account, you can start paying for virtual goods in participating Zynga games immediately.
If you don’t have a Google Checkout account yet, you can sign up for free:
Click Sign up now.
Fill out the required fields and click Create my account. Time to shop!
Check your email for a verification message from Google to activate your Checkout account.
How do I change my Google Checkout payment information?
You can change the payment information saved in your Google Checkout account at any time. However, please keep in mind that you’ll need at least one payment method saved in your Checkout account to make purchases or receive refunds.
To add, edit, or delete a credit/debit card:
Click Edit payment methods on the left side of the page.
Enter your credit/debit card details under Add a new payment method or click Edit or Delete under an existing credit/debit card you’d like to change.
Click Save.
How can I view my order receipt?
To view your Google Checkout order receipt:
In your Purchase History, click View Order.
Your order receipt will show your order number and history, along with a link to contact Zynga directly.
What should I do if my order couldn’t be processed?
If you receive a message notifying you that your order couldn’t be completed, your good won’t be delivered, and your credit/debit card won’t be charged. Google recommends waiting at least 24 hours before you place a new order so that any temporary issues can be resolved.
You might notice activity on your credit/debit card for an order that couldn’t be processed, but please rest assured that your card wasn’t actually charged! The amount you see on your billing statement is an authorization to verify the validity of a credit/debit card. Authorizations will automatically expire within 1-14 business days, depending on your bank.
What happens if my credit/debit card is declined?
If your credit/debit card is declined, your order will automatically be cancelled. To update your payment information, sign in to your Google Checkout account athttps://checkout.google.com and click Edit payment methods. Once you’ve successfully updated your billing credentials, you’re free to place a new order for your good.
If your card was declined, please double check that you’ve:
Entered the entire card number without any spaces or dashes
Verified that your card hasn’t expired and entered the correct expiration date
Entered the correct Card Verification Code (CVC)
Confirmed that the billing address listed in your Google Checkout account matches the billing address that appears on your credit/debit card statement
Why are there duplicate or unexpected charges from Google on my billing statement?
If there are multiple line items from Google on your billing statement, you may be seeing an authorization, not an actual charge. An authorization is the initial communication between Google’s billing system and your bank’s billing system to verify that a credit/debit card is valid. Authorizations will expire automatically, but they can remain in your bank account for 1-14 business days, depending on the bank. You can confirm that you weren’t charged twice for the same item by logging in to your Google Checkout account at https://checkout.google.com to review your orders.
You may also see a temporary $1.00 authorization on your bank statement if you’ve added a new credit/debit card to your Google Checkout account or if you’ve changed your existing payment information. Authorizations expire automatically within a few business days, and your card won’t actually be charged.
