Hi Words Finders,
Here is a list of the main Issues we are working on to fix at the moment.
Here is a list of the main Issues we are working on to fix at the moment.
Apple ID Issue
|
Players are being asked for their Apple ID credentials when loading/ playing the game
|
No TS steps applicable.
|
Unable to change Avatar / Balloons
|
Player changes Avatar / Balloon in the Shop, but is reverted back to the previous one when he/ she accesses a game
|
- Free up some space from your device in order for the game to download the needed system file. You need at least 3GB of free space.
- Switch to WiFi if using mobile data connection - Force-close the app - Remove and re-install the app - Reset game database (CS side) |
Missing Items / Avatar/ Balloons
|
Players are unable to view all their Avatars / Balloons / Background in the Shop
|
- Free-up some space from your device in order for the game to download the needed system file. You need at least 3GB of free space.
- Switch to a stronger internet connection - Force-close the app - Remove and re-install the app |
Mission Progress Not Counting
|
Player met Mission requirement, but did not count toward the Mission's progress
|
Known Issue:
- Force-close then restart the app to refresh the game - If problem persists- Contact Support and provide the name of the Mission - CS needs to verify and update the Mission via the Admin Tool |
No comments:
Post a Comment