Friday, May 23, 2014

Closure Announcement: Hidden Shadows

Greetings Detectives,

The time has come for us to make the difficult decision to bring Hidden Shadows to an end on 07/23/2014. We are making the tough decision to close Hidden Shadows so we can put more time and energy into developing new games that we hope you will love just as much. Hidden Shadows has a truly passionate community of players and we thank you for your continued support and dedication to the game over the years.
 
You can catch up with your friends and millions more in other Zynga games like FarmVille 2, Puzzle Charms and CastleVille Legends. We’re currently offering special packages to help players get started in one of these Zynga games if they wish. Please enter your game to choose a package.

When is Hidden Shadows closing down?
We’re sorry to announce that Hidden Shadows will be shut down on 07/23/2014. You can continue to play the game until then. The option to 'Migrate to other games' will be active until 07/23/2014.

How does the Bonus package work?
Choose the game in which you would like to receive the bonus package. The games in which you can redeem this one-time bonus package are: FarmVille 2 (web version), CastleVille Legends and Puzzle Charms.
Enter the email address where you would like to receive the details from Zynga Player Advocacy and Support.
Click on the ‘Redeem Offer’ button.
Look out for your email from Zynga.

What if I already have an account in the other game?
The bonus package will be added to the existing account.

Can I have the bonus package credited to a different account?
The package will be added to the same Facebook account only.

What if I don’t have an account in the other game?
Please ensure that you have created an account in the other game before redeeming the bonus package. We will not be able to add the bonus package unless you have an account in the game you wish the package to be added to.

Can we purchase items in the game?
You can continue playing the game normally until the game is completely shut down. You will not be able to purchase items for cash from 05/23/2014.

What about items and Silver? Can I transfer these to another game?
You can spend your Silver until Hidden Shadows officially closes on 07/23/2014. In-game currency and items cannot be transferred to another game.

Why can’t I invite friends to the game?
We have disabled the ‘Invite Friends’ feature as new users are no longer able to join the game.
 
We thank you again for being a part of Hidden Shadows. You helped make this game special, and we look forward to seeing you again in other Zynga games soon and creating new experiences.
 
Thank you!
 
The Hidden Shadows team

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