Zynga's Support Options And How To Get Access to Premium Support

Our games are free to play and everyone has access to standard support through our social support website, community forums and customer service email. In the table below, we outline all of Zynga’s current support options and how to get access to Premium Support. 



* English Only

** Must maintain good standing with customer support – see article for terms and conditions

^Current Premium Support games include Bubble Safari, Cafe World, CastleVille, ChefVille, CityVille, CityVille 2,Empires and Allies, FarmVille, ,

FarmVille 2,Pioneer Trail, Hidden Chronicles, Mafia Wars, Ruby Blast, YoVille, Zynga Poker, Zynga Bingo, and Zynga Slingo

If you are interested in becoming a premium player with access to “Premium Support” which includes chat support and improved email service levels, you can start by making a purchase of “in game currency” above the minimum premium support threshold. See link below to get started. For more information and Frequently Asked Questions regarding live support, click here.

If you would like to know how to make a purchase of in-game currency, please click here.

Premium Support Terms & Conditions: Zynga reserves the right to make changes to the premium support program, including adjusting required purchase amounts and related access periods. If we make what we consider to be material changes to the program or these terms and conditions, we will notify you by email or by placing a notice on our customer support site. The Premium Support Program is offered in English Only. Mobile Purchases do not count toward meeting Premium Support thresholds.

Purchases may take up to 24 hours to process before Premium Support is available.  Premium Support users must maintain good standing with Zynga Customer Support. Remember, use it, don’t abuse it! For additional information regarding Zynga’s Support Policy and how not to abuse the system, please click here. 

We'd love to hear any feedback you have about our support offerings. To submit your feedback, please click here.

http://support.zynga.com/article/all/Support-Offerings-article-test-en_US-1353975205853

Bubble Safari Daily Bonus

 FREE Spin + 100 coins ----> http://tinyurl.com/c3s3uvz

Zynga Slingo Daily Bonus

2 Extra Balls + 2 Shamrocks

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2 Extra Balls
http://tinyurl.com/cnh966k

Missing Catering Staff?

Fellow Chefs, 

It has been brought to our attention that users are missing crew members for their catering missions. Our QA team has researched the problem and they have a  few suggestions that will help ensure crew requests process correctly: 

- Every player has a limit of helping a maximum of 10 users at a time. If you sent a crew request to a friend, make sure they have room to be a helper! It's possible friends are accepting crew requests but not realizing they have already reached their helper limit. 
-Allow 15-20 minutes for crew requests to process. The ChefVille servers process millions of transactions, sometimes it takes a little longer for crews to update

-Refresh! Periodically refreshing ChefVille will make sure crew requests update once accepted and processed

We hope this information helps, also be sure to check out the Catering FAQ Page. Good luck!

Red Dice Item in Collections!

Free Red Dice! --> http://zynga.tm/oNO

FREE Ticket (Zynga Bingo)

Happy Friiday to the best fans ever! Click here & get 5 FREE Bingo tckets instantly → http://zynga.tm/bOI

Facebook Issue with payments flow - STATUS: RESOLVED

Facebook Issue with payments flow - STATUS: RESOLVED

Facebook Issue with payments flow confirmation step

Facebook Issue with payments flow confirmation step - OFFICIAL INFO

Currently, payments flow confirmation step is having issue. We have identified the problem and are working on a fix now. Will be  resolved soon.

Purchases are resulting in an error message but transactions appear to be settling correctly.
Read more in the image bellow!

FREE CityVille Mystery Gift

Get Surprise Mystery Gift! ==> http://zynga.tm/jOf

Free Skip to Shootout Round 2

Skip ahead to Shootout Round 2! --> http://zynga.tm/cNJ

LIKE and SHARE with your friends!

FREE Chips (Zynga Poker)

Hey! Free Chips!

$1,000 in Chips! --> http://zynga.tm/dO7

‎2 FREE Bingo Cash

It's raining Bingo Cash!

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FREE Goods (CityVille)

What do businesses need? Goods! What do we have for you this morning? Goods! Get some free Goods below to help keep all your businesses supplied!

Leave a comment if you love Freebies and don't forget to share!

http://zynga.tm/jOf <== Get FREE Goods Here!

Zynga Slingo Daily Bonus - 4 Extra Balls

2 Extra Balls

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2 Extra Balls
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Bubble Safari Daily Bonus

 FREE Spin + 100 coins ----> http://tinyurl.com/cd6fzzb

Fat Pebble Keeps the Ball Rolling With Clay Jam, the Latest Zynga Mobile Game

One of the First Claymation, Physics Based Monster-Action Mobile Games for iPhone, iPad and iPod touch

SAN FRANCISCO, Nov. 29, 2012 (GLOBE NEWSWIRE) -- Fat Pebble, an independent game studio based in Brighton, UK, and Zynga, (Nasdaq:ZNGA), the world's leading provider of social game services, today announced Clay Jam, the fifth mobile game to launch under the Zynga Partners for Mobile Program. Clay Jam is one of the only mobile games available made entirely from clay. Available today from the App Store for iPhone, iPad and iPod touch, and Google Play, Clay Jam is a completely unique game that combines Claymation and crisp stop motion graphics into one truly dynamic monster squashing game.

Brought to life by the Fat Pebble team looking to make a reputation for innovation and creativity, Clay Jam transports players and their ball of clay into Beardy's Bluff, a colorful obstacle course of molded claymation monsters. The more monsters players squash along the way, the bigger and faster the ball rolls until the end of the course comes into sight. As players progress in the game and score points, they access new clay course themes and new monsters to roll over.

Clay Jam is easy to play but difficult to master and every swipe and flick counts. Some unique features and game play highlights include:

• Swipe to Squash: Clay Jam game play consists of one simple goal: squishing and squashing as many monsters as you can. To do so, players must swipe away at the clay course to direct their ball into the monsters. When a monster gets mashed the game intensifies, and the players' ball of clay grows bigger and rolls faster down the hill.
• Flick to Win: As the ball approaches the end of the course, the last step is to flick the ball to propel it high and far. The further it goes the more points a player racks up at the end.
• Unlock and Power Up: Once players gather enough points, they can unlock new levels, themes and monsters like Noodles, Bear Faceand Heavy Head!
• Quest On: Over 130 quests and five hills for players to conquer. Once a hill is complete, players receive trophies.

"We have obsessed over the weird and wobbly clay monsters in the game and think Fat Pebble and Zynga players all over the world will enjoy the many exciting features packed into Clay Jam as much as we do," said Iain Gilfeather at Fat Pebble. "We're thrilled to be launching Clay Jam as a part of the Zynga Partners for Mobile program. Zynga has given us the opportunity to bring our clay rolling and squashing game to more players than we'd ever be able to reach on our own, while also expanding Zynga's mobile portfolio."

Clay Jam by the numbers:

• 2040 clicks of the camera
• 44 pounds of clay
• 400 toothpicks used

Zynga is dedicated to creating and delivering free, social, high-quality mobile games across multiple platforms. Clay Jam is the fifth game to launch under the Zynga Partners for Mobile program, joining the hit titles Rubber Tacos, Super Bunny Breakout, Horn and Twist Pilot. Launched in June 2012,The Zynga Partners for Mobile is designed to help third-party partners of all sizes launch, promote, scale and grow their games and business.

Clay Jam is available today from the App Store on iPhone, iPad and iPod touch or at www.itunes.com/appstore and on Google Play.

For screenshots and logos visit https://zynga.box.com/clayjam.

About Zynga

Zynga Inc. is the world's leading provider of social game services with approximately 311 million monthly active users playing its games, which include Zynga Poker, Words With Friends, Scramble With Friends, Gems With Friends, Draw Something, FarmVille2, ChefVille, CityVille, Bubble Safari and Ruby Blast. Zynga's games are available on a number of global platforms, including Facebook, Zynga.com, Google+, Tencent, Apple iOS, and Google Android. Zynga is headquartered in San Francisco, California.

The Zynga Inc. logo is available at http://www.globenewswire.com/newsroom/prs/?pkgid=11743

About Fat Pebble

Fat Pebble is a small, independent games studio based in Brighton, UK. Run by three industry veterans — Iain Gilfeather, Michael Movel and Chris Roe — they have years of game-making experience behind them for the likes of Lionhead, Black Rock Studios, Blitz Games and Zoe Mode.

Their goal is to conquer the planet by flinging large dollops of fun at everyone in sight (and also make creative and innovative games for any platform that lets them).

Forward-Looking Statements

This release contains forward-looking statements relating to, among other things, our launch of Clay Jam upcoming features for the game and the success of the game; building and expanding the Zynga platform; the continued success of our franchise games and our games, platform and network generally; the launch of games by third party developers on our platform, including through our Zynga Partners for Mobile program; future plans for, and the success of, our Zynga Partners for Mobile program and games launched through this program; and our future operational plans, prospects and opportunities to expand our business. The success of the matters covered by such forward-looking statements involves risks. Actual results could differ materially from those predicted or implied. Factors that could cause or contribute to such differences include, among other things, changes in player interests, our relationship and agreements with Facebook or the Facebook platform, our relationship and/or agreements with iOS and or Android platform providers and/or our relationships and/or agreement with third party developers. More information about the risks Zynga faces is included in the quarterly and annual reports filed with the SEC, copies of which may be obtained at http://investor.zynga.com or the SEC's web site atwww.sec.gov. Undue reliance should not be placed on the forward-looking statements in this release. Zynga assumes no obligation to update such statements.

FREE XP (CityVille)

It's all about the Xperience! Today, we've got free XP to help you take your City to a whole 'nother level. Did you know that you can now play to level 250? That's right, new levels 201-250 were added to the game so keep leveling up!

Leave a comment to tell us what level your City is!

http://zynga.tm/jOf <--- get="get" p="p" xp="xp">

Catering: Frequently Asked Questions

Catering has arrived in ChefVille!

If you've played catering in Cafe World, then you'll love this! Below are some questions that you may have while playing this feature:

NOTE: If you have seen this feature, please reload your game after seeing it the first time.

What is the minimum Mastery Star level for me to participate?
You'll need at least 10 Mastery Stars.

I have 10 Mastery Stars, but I don't see it yet. Why?
This is a brand new feature that is slowly rolling out to all of our players. Although our features are extensively tested before every release, there are some that cannot be reproduced in a testing environment. This gives us the chance to find and fix these bugs before releasing it to everyone so that we can provide the best experience. We appreciate your patience and understanding.

What are the prizes (for those who started the Catering Order)?

Gold:
Birthday Ball: A Limited Edition item**, 3 Instant Thyme* and 5 one-hour Thyme.
One for the Kiddies: A Limited Edition item**, 10 1-hour Thyme* and 5 one-hour Thyme.
Bello's Pre-Birthday: A Limited Edition item**, 3 Instant Thyme* and 5 one-hour Thyme.
Party Town: A Limited Edition item**, 10 1-hour Thyme* and 5 one-hour Thyme.
Madeline's Birthday Bash: A Limited Edition item**, 3 Instant Thyme* and 5 one-hour Thyme.
Pippa's Soiree: A Limited Edition item**, 15 1-hour Thyme* and 5 one-hour Thyme.

Silver: 
2 Instant Thyme*, 1 one-hour Thyme, 500 Coins and 50 XP.

Bronze: 2 Onions, 2 Salami, 2 Long Grain Rice, 2 Parmesan Cheese, 1 Olive Oil, 50 Coins and 10 XP.

* : You will only receive this reward the first time you receive Gold status on the Catering Order. 
** : The Limited Edition Item varies depending on the Catering Order. You will receive a different Limited Edition item reward for the first three times you repeat the Gold status on a Catering Order. You will see the item before and after the Catering Order has been completed. After you have repeated Gold status 3 times on a Catering Order, you will receive 5 one-hour Thyme instead of a Limited Edition item.

Will I get the same prize if I get another Gold on the same Catering Order?
No, you will receive a different reward for the first three times you repeat the Gold status on a Catering Order. You will see your prize in the Catering interface before you start the Catering Order.

What's in the initial Catering release?
There will be 1 chapter that consists of 6 Catering Orders. You will need to successfully complete the previous Catering Order before unlocking the next. There will be more Catering Orders in future releases.

Will I get my Catering Truck back?
You sure will! You will be asked to place the Catering Truck into your restaurant.

What does the Catering Truck do?
You can access the Catering Order interface by clicking on the Catering Truck.

Are the Catering Orders timed?
Yes, each Catering Orders will be timed.

Can I start more than one Catering Order at a time?
No, you can only have 1 active Catering Order at any given moment.

Can I have an active Catering Order while helping my friend with their Catering Order?
You sure can! You can help up to 10 of your friend's Catering Order at any given moment.

Can I recruit my friends to help me with my Catering Orders?
You sure can! Hire your most active friends and go for the gold!

Can I remove inactive crew members?
Yes, you will be able to remove inactive crew members.

Why should my friends help me with my Catering Order?
Helpers will receive a mystery reward ranging from Coins, Energy, XP, Ingredients or Limited Edition Items!

Can I repeat a Catering Order if I don't get Gold?
Yes, you can repeat a Catering Order as many times as you like!

FREE Goods (CityVille)

What are GOODS for? Absolutely ALL your Businesses. Grab the Goods and supply your businesses today!

Click Share so your friends can get GOODS too!

Get the Goods! ---> http://zynga.tm/dOF

Facebook Groups - BUG Part 2

Facebook Groups - BUG Part 2

Few months ago Facebook had big issue with increasing friends number on their users profiles. Some, or even lot of users has this problem still. 

Now, Facebook has another big problem with adding members in groups they left or even in closed or secret groups. (we posted about that yesterday).

If you wish to find any info on "Known issues on Facebook" you will waste your time. But this is what Facebook says in the BBC News article:

"Some users appear to have been re-added to groups that they have left in the past," the firm said in a statement.

"We are investigating the issue."

Until they are investigating the issue, you can leave groups you were added or re-added, by clicking on "leave group" option.

BBC News

Free Fully Grown Pine ( Pioneer Trail)

Here is a fully grown Pine Tree from Jack! Share this with friends, so they can get one too!

http://zynga.tm/eNG 

Skip to Round 2 (Zynga Poker)

Don't forget to play a Shootout today!

Skip to Round 2! --> http://zynga.tm/oMf

FREE Zoning Permit (CityVille)

Good Morning Citizens! Have a free permit on us to help you expand your Nightlife District!

Leave a comment if you're a Night Owl and you love the Night!

Get Permit here! ---> http://zynga.tm/dNk

FREE Daubsplosion

Need a boost? Get a FREE Daubsplosion power-up: http://zynga.tm/hP2

ChefVille Catering FAQ

Catering has arrived in ChefVille!

If you've played catering in Cafe World, then you'll love this! Below are some questions that you may have while playing this feature:

What is the minimum Mastery Star level for me to participate?
You'll need at least 10 Mastery Stars.

I have 10 Mastery Stars, but I don't see it yet. Why?
This is a brand new feature that is slowly rolling out to all of our players. Although our features are extensively tested before every release, there are some bugs that cannot be reproduced in a testing environment. This gives us the chance to find and fix these bugs before releasing it to everyone so that we can provide the best experience. We appreciate your patience and understanding.

What's in the initial Catering release?
There will be 1 chapter that consists of 6 Catering Orders. You will need to successfully complete the previous Catering Order before unlocking the next. There will be more Catering Orders in future releases.

Will I get my Catering Truck back?
You sure will! You will be asked to place the Catering Truck into your restaurant.

What does the Catering Truck do?
You can access the Catering Order interface by clicking on the Catering Truck.

Are the Catering Orders timed?
Yes, each Catering Orders will be timed.

Can I start more than one Catering Order at a time?
No, you can only have 1 active Catering Order at any given moment.

Can I have an active Catering Order while helping my friend with their Catering Order?
You sure can! You can help up to 10 of your friend's Catering Order at any given moment.

Can I recruit my friends to help me with my Catering Orders?
You sure can! Hire your most active friends and go for the gold!

Can I remove inactive Catering Crew members?
Yes, you can remove inactive crew members.

Why should my friends help me with my Catering Order?
Helpers will receive a mystery reward ranging from Coins, Energy, XP, Ingredients or Limited Edition Items!

Can I repeat a Catering Order if I don't get Gold?
Yes, you can repeat a Catering Order as many times as you like!

What are the prizes (for those who started the Catering Order)?
Gold:
Birthday Ball: A Limited Edition item**, 3 Instant Thyme* and 5 one-hour Thyme.
One for the Kiddies: A Limited Edition item**, 10 1-hour Thyme* and 5 one-hour Thyme.
Bello's Pre-Birthday: A Limited Edition item**, 3 Instant Thyme* and 5 one-hour Thyme.
Party Town: A Limited Edition item**, 10 1-hour Thyme* and 5 one-hour Thyme.
Madeline's Birthday Bash: A Limited Edition item**, 3 Instant Thyme* and 5 one-hour Thyme.
Pippa's Soiree: A Limited Edition item**, 15 1-hour Thyme* and 5 one-hour Thyme.

Silver: 2 Instant Thyme*, 1 one-hour Thyme, 500 Coins and 50 XP.

Bronze: 2 Onions, 2 Salami, 2 Long Grain Rice, 2 Parmesan Cheese, 1 Olive Oil, 50 Coins and 10 XP.

* : You will only receive this reward the first time you receive Gold status on the Catering Order. 
** : The Limited Edition Item varies depending on the Catering Order. You will receive a different Limited Edition item reward for the first three times you repeat the Gold status on a Catering Order. You will see the item before and after the Catering Order has been completed. After you have repeated Gold status 3 times on a Catering Order, you will receive 5 one-hour Thyme instead of a Limited Edition item.

Will I get the same prize if I get another Gold on the same Catering Order?
No, you will receive a different reward for the first three times you repeat the Gold status on a Catering Order. You will see your prize in the Catering interface before you start the Catering Order.

Madeline's Fondue Pot Goals

Minimum Mastery Star requirement: 25

New Ingredients:
Gruyere Cheese
Fontina Cheese

Fondue It
Place and build the Fondue Pot
Chef serve Beef Fondue 8 times (Note: Click on the Beef Fondue thought bubble that appears over your customer's heads to serve it to them)
Cook 2 Chicken Fondue
Rewards: Unlocks Cheese Fondue recipe, 4 Gruyere Cheese and 50 Coins

Melt it Good
Cook 1 Cheese Fondue
Tend Bread Rack 6 times
Ask for 8 Dipping Etiquette
Rewards: 1 Fontina Cheese, 4 Gruyere Cheese and 20 XP

Do the Fonduta
Cook 1 Creamy Broccoli Soup
Harvest 5 Neighbor Cheese Racks
Have 2 Mastery Stars for Beef Fondue
Rewards: 3 Gruyere Cheese and 50 Coins

Garlicky Fondue
Tend Poultry Butcher 8 times (Note: Place your cursor over the building that displays chicken)
Chef Serve Chicken Fondue 10 times (Note: Click on the Chicken Fondue thought bubble that appears over your customer's heads to serve it to them)
Have 2 Mastery Stars for Chicken Fondue
Rewards: 1 Cuckoo Clock (decoration), 1 Fontina Cheese and 50 Coins

Free Skip to Shootout Round 2

Skip to Shootout Round 2! --> http://zynga.tm/lNO

Starter Pack in CityVille2 - Limited Time Only

Starter Pack in CityVille2 - Limited Time Only

Expires in: 3 days, 7 hours

Purchase this limited time pack designed to help you get ahead!

Now for only $10

Bonus Item: Limited Edition 

Unisphere (Increases Population Cap by 2250)

Give the gift of play this holiday season

Today we’re proud to kick off a very special giving campaign just in time for the holiday season.Oh, What Fun!, an in-game charitable drive benefitting Toys for Tots, goes live today in Zynga games, bringing the gift of play to less fortunate children across the United States. From November 28, 2012 to December 31, 2012, players will be able to contribute directly through in-game purchases within participating games — with 100 percent of the purchase price going directly to Toys for Tots.

Featured in seven of Zynga’s favorite games, including Words With Friends and FarmVille, the campaign marks Toys for Tots’ first major digital fundraising program, enabling millions of Zynga players to contribute directly to the cause by playing their favorite Zynga games from their computers, tablets and mobile devices.

Oh, What Fun! is the latest campaign that enables Zynga players to easily contribute to causes they care about through Zynga games. Players have made 2.5 million contributions to charitable organizations while playing Zynga games.  To date, Zynga.org has raised more than $13 million through 75 in-game social impact campaigns benefiting a range of results-driven nonprofit organizations, from international relief agencies responding to disasters like the Haiti earthquake and Japan tsunami, to organizations working to help those in need around the world. The Marine Toys for Tots Foundation is a not-for-profit organization authorized by the U.S. Marine Corps to provide fundraising and other necessary support for the annual U.S. Marine Corps Reserve Toys for Tots Program. Now in its 65th year, Toys for Tots provides joy and a message of hope to less fortunate children through the gift of a new toy or book during the Christmas holiday season. To learn more about Toys for Tots, visit:http://www.toysfortots.org  

The Oh, What Fun! campaign will be rolling out over the next five weeks in the following games: CityVille, CastleVille, Words With Friends, Pioneer Trail, Bubble Safari, Draw Something and FarmVille. For as little as $1, players will be able to purchase holiday-themed goods, power packs, participate in themed quests and contribute through mobile text donations. Check out these festive features and limited-edition in-game items, available throughout the holiday season, each benefiting Toys for Tots:

FarmVille

• Farmers send your neighbors some holiday cheer with the cheer-ewe-up horse ($1) and in return receive a festive holiday teddy tree to decorate your farm.
  • Availability: Pastures are open for grazing from November 28 to December 5, 2012.

CityVille

• Deck your city halls by completing toy crafting quests where you make, wrap and sell gifts to kids for the holiday, prices range from $1 to $10.
  • Availability: Toy shop is open from November 29 to December 31, 2012.

CastleVille

• Bedazzle your castle and medieval landscape with three sparkling animated holiday accents: candy cane ($1), snow villa ($5) or royal tower ($15).
  • Availability: The fairy tale runs from November 29 to December 31, 2012.

Words With Friends

• In between your triple word scores send a text message from your mobile phone to donate to Toys for Tots. Text keyword TOTS to 501501 to donate $5* or GIFTto donate $10**.
  • Availability: Tell all your friends to text from December 1 to December 31, 2012.

Draw Something

• In between creating your masterpiece, make a donation to Toys for Tots by sending a text message!  Send keyword TOYS to 501501 to donate $5* or text JOYto donate $10**.
  • Availability: The art show is open from December 1 to December 31, 2012.

Bubble Safari

• Jingle bell, jingle bell, jingle bell Pop! Pop your way through the holidays with Bubbles the monkey by purchasing three packages of power-ups, energy, and currency, prices range from $1 to $20.
  • Availability: Keep the bubbles popping from December 3 to December 31, 2012.

Pioneer Trail

• Discover and open a Toys for Tots mystery box for six possible critters to purchase, prices range from $4 to $5.
  • Availability: The trail-loop runs December 17 to December 31, 2012.

Zynga.org’s mission is to help make the world a better place through games.  Zynga.org works closely with Zynga Inc. and other game makers to promote and facilitate the use of social games for positive social impact.  Zynga.org has inspired more than 1 million players to contribute more than $13 million through Zynga games.  These funds have supported the work of dozens of results-driven nonprofits worldwide, including partners like Direct Relief International, Save the Children, Habitat for Humanity, KaBOOM!, St. Jude Children’s Research Hospital, Water.org, Wildlife Conservation Society, and World Food Programme. To learn more about Zynga.org, visit http://www.zynga.org.

Zynga and Facebook will donate 100% of purchase price to benefit the Marine Toys for Tots Foundation. Players’ purchases are not tax-deductible. Promotion dates may vary.

*A one-time donation of $5.00 will be added to your mobile phone bill or deducted from your prepaid balance. Donor must be age 18+ and all donations must be authorized by the account holder (e.g. parents). By texting YES, the user agrees to the terms and conditions. All charges are billed by and payable to your mobile service provider. Service is available on most carriers. Donations are collected for the benefit of the Marine Toys for Tots Foundation by the Mobile GivingFoundation and subject to the terms found at www.hmgf.org/t. Message & Data Rates May Apply. You can unsubscribe at any time by texting STOP to short code 501501; text HELPto 501501 for help. Privacy Policy (linked to http://mobilegiving.org/privacy/Default.aspx)

** A one-time donation of $10.00will be added to your mobile phone bill or deducted from your prepaid balance. Donor must be age 18+ and all donations must be authorized by the account holder (e.g. parents). By texting YES, the user agrees to the terms and conditions. All charges are billed by and payable to your mobile service provider. Service is available on most carriers. Donations are collected for the benefit of the Marine Toys for Tots Foundation by the Mobile Giving Foundation and subject to the terms found at www.hmgf.org/t. Message & Data Rates May Apply. You can unsubscribe at any time by texting STOPto short code 501501; text HELPto 501501 for help. Privacy Policy (linked to http://mobilegiving.org/privacy/Default.aspx)