Wednesday, June 22, 2011

Current Issues with Empires & Allies

Below are common issues players are experiencing in Empires & Allies, along with some suggestions for working around the issues until we have them fixed. We are aware of the below and are diagnosing the issues as quickly as we can. Please check back for updates and possible solutions. 

 There is no need to submit an email for these issues.

To help us out, click Please Fix below to help us keep track of the total number of affected players.

Thanks for your patience and see you on the battlefield!

Expansion Creation Lockout
Some players report that all three options of unlocking expansions are greyed out. This makes gaining expansions and completing some quests impossible. Our developer staff is currently investigating this issue.

90% Main Loading Page 

Players are reporting a freeze on the main loading screen bar at 90%, preventing access to the game. We are  actively diagnosing and fixing this issue  If you still have difficulty accessing the game, please follow our standard Loading instructions here . Contact us with details about your browser, operating system and any other relevant information for a quicker resolution.


Element Z Not Accumulating for Quests

Players report that thier Element Z feed posts arent crediting toward quest completion. Please make sure you have not reached the inventory cap on these collectibles before requesting more.


Storing Units and the Air Depot

With the addition of the Air Depot building, it is now not possible to store units in your inventory by clicking on the cancel button after building them.  This is by design and not a game error.

User-added image

Some players report they cannot store additional units in the Air Depot, even after unlocking extra spaces in the building. Others state that they cannot store the initial first two units in the available spaces. 

No Empire Points upon Leveling up

In Empires & Allies, there is no Empire Point gain per level up. This is by design and not a game error.
http://support.zynga.com/CP_ArticleView_WebFull?custlayoutid=&gameId=81&Id=kA160000000GooCCAS&lang=en_US&layout=WebFull&layouttmpl=Tmpl_WebFull_1&loc=en_US

60 comments:

  1. When can we expect the Poison Gas III Usage OOS
    fix, really annoying...

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  2. yeahh Poison Gas III !! fix itt pleasee

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  3. yeah, poison gas III so annoying

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  4. I'm still getting this error! Please fix ASAP

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  5. plz fix error its really annoying might as well not attack anyone...

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  6. I am playing Empires and Allies for the last 10-12 days and now I moved to level 16, but still I am not able to add any friend. Also I am not getting any quest named Meet the Neighbors. Please help.
    I tried this from ie (x64), firefox and Google crome browsers.

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  7. My Allies help is not popping up in my Empire what is the problem

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  8. i got another prob that trying to send a request to my friends...but all i see is blank..on the request list

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  9. I can not see all my neighbors in my neighbor list and now i'm lv 26 my maximum energy is only 36.Anyone please help me !!!

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  10. i got no neighbours at all on my main empire page,so i cant help out people or invade etc.i got 111 neighbours but for some reason today there is only me and steele?it says add neighbours very odd as it was ok yesterday when i was visiting everyone elses page to help...

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  11. why my friends do not appear on the list of my neighbors, they already accept my invitation, and i appear on their list, but they not appear on my list

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  12. Fix the neighbor problem pls... i cant see some of my friends in the game, very frustrating... you know when there will be a fix?

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  13. Fix your experimental builings ya freakin idiots, most of us do not have them

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  14. Why can I not get experimental buildings?????????? i am level 65 FIX IT ALLREADY

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  15. Hi Zynga, E&A is a great and addictive game, however, i'm experiencing the same issue someone else above has already posted. I'm currently at level 26 and my maximum energy has been stuck at 26 for quite awhile. My friend who's at level 18 has 41 maximum energy. Did i miss some quest or is this just a bug?

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  16. my neighbors dissapeared , plz fix this issue

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  17. i'm unable to retrieve my units after a battle!
    empire and allies says they are still in the battle when there is no more battle going on ! please fix this

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  18. my fk neighbours are gone off my list wtf

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  19. my neighbors gone too.... empires and allies is a good game but too many problems zzzzzz

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  20. Cannot cancel neighbor requests - they show up with grey bar and with no foto and there are lots of them. Please fix this - also some neighbors are missing.

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  21. world map 2 not showing up on my game, even though iam at level 63 and completed world map 1

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  22. contact support for that problem

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  23. why my friends do not appear on the list of my neighbors, they already accept my invitation, and i appear on their list, but they not appear on my list

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  24. contact support, there is an option on the bottom of the upper post. click on link, that will lead you on support fix option.if that does not help, contact them by mail.
    hope that helps

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  25. Does the bugs fixed? I started playing this game on the 9th of December, thought all the bugs is fixed. Recently I lost my gold unit after a glitch connection server problem in survival mode, lost all my neighbors, and some mission are not appearing and now stuck to complete mission. Please fix it..been spent quite much buying empire point for this game.

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  26. my neighbor disappear!!!!!!!!!!! fix it!!!!!!!!!!!!!!!!

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  27. some of my empire points gone without using it!!!!!!!

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  28. some of my empire points gone without using it!!!!!!!

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  29. some of my empire points gone without using it!!!!!!!

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  30. my hard earned empire points also gone even i haven't used it!!

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  31. Missing Neighbors

    all my neighbors just gone how I can play now ???????

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  32. FUCK YOU EMPIRE&ALLIES .. MY UNIT FROZED.. cant use them for invade..

    ReplyDelete
    Replies
    1. did you just entered post from June 22, 2011 and shows us full width of your vocabulary.neither would i put my name bellow such a comment.shame on you, and thank you.

      Delete
  33. my gift request also my neighbor request is not showing before i play

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    Replies
    1. I have FOUR Apache choppers currently "In combat" and when I go back to finish the fight it says I cant because its currently unavailable...I would love to have my choppers back

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    2. you probably would if you contact support and report it!

      Delete
  34. my units are stuck plz fix

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  35. Players are reporting neighbors missing from thier Neighbor Ladder. Our development team is actively investigating this issue. If this persists, please click on the Vote button below in order for us to define the scope of the issue. Thank you for your cooperation!

    Where can we find the VOTE button?

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    Replies
    1. click on link bellow this post.scroll down and vote button is on the bottom of that page.

      Delete
  36. all my neighbors are also missing.. please helpppp!

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  37. all my neighbors disappear, FIX IT PLEASE,

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  38. if you just can't see them when you enter the game, try to play full screen. but if they dissap from the game and in that playing option report that.

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  39. please fixxxxx cant see new neighbors

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  40. ican't see some building like farms , mines , and some houses, please fix this problem

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  41. Empires and allies: I was in the middle of invading someone and accidently started neutrality. Then, my units disappeared! Help!They were units 680 sub and 600 battleship and 360 carrier! My best!

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    Replies
    1. try to contact support and ask them to check your account.

      Delete
  42. help me plesss..ihave the same problem...some of my houses and also my units are invisible and i can't use them to invade others.they just froze.help me to fix this problem pless...

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  43. contact support.link for is on this page, right in the middle.it is clickable so you can click,fill what is needed - pick game ofc, report problem and send.wish you luck.

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  44. my green units can't get double xp

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  45. contact support, link is right sided on this page.when e-mail option opens, pick Empires and Alies on the left side, fill what is asked, make ss if possible, and report that.

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  46. I am not getting gifts which has sent by my friends in empires and aliies

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  47. HOW I CAN CLOSE THE UPCOMING QUEST
    BECAUSE ON MY COMPUTER SCREEN THE HALF PART OF GAME IS DISAPPER

    ReplyDelete
  48. Replies
    1. contact support, try to change browser before if you are able to.but if not, it is account problem so support should solve this.

      Delete
  49. I can t take energy after i help my neighbors :( What can i do?

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  50. i cant loadddddddddddd fc

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