Saturday, June 4, 2011

Issues with Gem Gate Causes Out of Sync

The studio is working on correcting an issue that maybe causing some players account to freeze or become unresponsive when closing or canceling Unlocking a Gem Gate.

Player receiving a pop up saying they need additional Gem's to open a Gem Gate will be the only people who may experience this issue.f


Issues with Gem Gate Causing Out of Sync - image shows Gem Gate pop up and clicking Cancel, Ask Neighbor or closing pop up will cause Out of Sync issue


The image above shows a Unlock the Gate pop up.  The red arrows are pointing to the options that if a player clicks will potential cause the players account to freeze or become unresponsive and require them to re-load Treasure Isle.


Again, our developers are working on this issue and hope to have this resolved shortly.

Player experiencing an issue, please contact Customer Support with the following information:

1 - What map were you on when you ran into a gem gate?

2 - What color gem did the gate require?

3 - How many gems did the gate require?
http://support.zynga.com/cp_articleview?gameId=69&Id=kA160000000GolhCAC&lang=en_US&loc=en_US

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