Missing Items

We sorry to hear that you are missing some items in FarmVille.

There are several issues that can lead to items going missing:

• The most common cause is accidenally selling or deleting an item.
• Items can also disappear due to in game bugs or connection issues with our servers. Oftentimes, if your changes do not save and the item is missing, your Farm Cash or Farm Coins are returned to the correct balance.
• Server rollbacks, crashes, downtime or maintenance.

ITEM RESTORATION POLICY:

We know that you have worked hard to get your farm where you wanted it and to progress within the game. Unfortunately, we are unable to restore items that do not fall within the parameters of the FarmVille Item Restoration Policy. This includes:

• Free items
• Items that were accidentally sold, deleted or purchased.
• Levels and experience points
• Lost crops and coins from ribbons, achievements, etc.
• Coin items that have gone missing and were not purchased with coins bought directly from Zynga will not be restored.

Please click here to read our full Item Restoration Policy.