Hello,
If you see this message, your game immediate progress and winnings may be lost as your game session lost synchronization* with our servers.
Unfortunately, since you lost the connection with our game server, our customer service team will not be able to verify the loss and therefore will not be able to adjusts your game stats.
NOTE: Hit It Rich is not experiencing loading issues currently, so if you are experiencing frequent loading issues, this may have to do with your Internet connection bandwidth or how many active internet applications are running at the same time.
We recommend this article to check if you can optimize your Gameplay experience and prevent losing Coins or Free Spins due to locale loading issues.
If you see this message, your game immediate progress and winnings may be lost as your game session lost synchronization* with our servers.
Unfortunately, since you lost the connection with our game server, our customer service team will not be able to verify the loss and therefore will not be able to adjusts your game stats.
NOTE: Hit It Rich is not experiencing loading issues currently, so if you are experiencing frequent loading issues, this may have to do with your Internet connection bandwidth or how many active internet applications are running at the same time.
We recommend this article to check if you can optimize your Gameplay experience and prevent losing Coins or Free Spins due to locale loading issues.
*What do you mean synchronization issue?
We understand that players will sometimes be presented with an error message, in which they need to reload the game.
There are a few things to know about how to prevent this error and what happens when this error occurs.- The most important thing to keep in mind is that our game requires a constant Internet connection. Every time you hit the Spin button, the game needs to communicate with the servers. If you have an inconsistent connection or your Internet goes out, you will be forced to refresh. If your game can't communicate with the servers, or the servers can't communicate with your game, you are unable to play.
- You should never be charged for a spin that doesn't occur. While the communications between our game and our servers happen in a matter of milliseconds, it's enough time to tell your game to spin the reels and tell the game what the result will be.
- If you see a spin start, the system already knows the result of that spin. At this point, you will NOT lose any wins that may come. If you are forced to refresh at that point, any wins you would have won will be added to your total after you refresh. This has been verified multiple times in our system.
- Bonuses work in a very similar way.
NOTE: If you believe that what we described above is NOT occurring after a win, please use the PLEASE FIX! button at the bottom of this article.
Thank you,
Please fix!
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