Crash, Loading and Freezing Issues.

Hi Spinners,

Many issues (loading, crashing...) can be resolved in the following ways. First of all, make sure that your device is connected through Wi-Fi, 3G, 4G or LTE.

1. Restart your App. 

iOS Device: How to force close IOS7

- Restart and Force-close your app by double tapping the "Home" button on your iOS device


- All your applications will appear on your screen. You can swipe right/left to find the application you would like to force close.


Swipe the application you wish to close upward!


Tip: **Did you know that Apps are still open when you press the "Home" button? You may be surprised to see how many Apps are currently open on your device. In some cases you can save battery life by reducing the number of open apps!**

2. Update Game. Make sure you have the latest version of your app.  Go to iTunes Store to update your app.
3. Uninstall/Reinstall the App.Please note that your account/progress will not be affected by re-installing the game.

iOS Device:

- Hold any icon on your device until all of them start to shake; you will see an "x" next to each app that you can delete.

- Touch the "x" of the app you wish to delete. You may have to confirm the deletion and/or rate the app.
- Re-download the app from your iTunes.
- Open the App

We hope you find this information helpful and are able to get back to playing Zynga Mobile games!