How Zynga Fixes Bugs in Mobile Games

Hi,

We understand that there maybe some of you who are experiencing some issues in the game. We appreciate those of you who have reported these to us. Please know that our team are all working hard to address each issue and to get these resolved immediately.  For Mobile games, all bug fixes go through a process of reporting and resolution. We always try to move them as quickly as possible and to fix all known issues. Here are the following processes on how we handle and fix these bugs:

• First, we gather all details in order to determine the root cause of an issue. The more details we have, the easier it is for our team to diagnose and then work on a fix.
• Once we have found a resolution to a specific issue, a new version of the game containing the fix is submitted to our external mobile platform partners (Apple, Amazon, Google) and then released to the public. This process may take up to 2 - 3 weeks, or potentially longer depending on the complexity of the issue.
• Our studio team prioritizes bug fixes based on a number of factors including bug complexity, platform, number of players affected, and available resources to fix these bugs. Because of this prioritization, some bugs can be fixed immediately or can take up to a few weeks.

We always love to hear our players feedback and welcome all bug reports. It is very important to be as accurate and as descriptive as possible when it comes to bug reporting. You can always reference our Help Centers for support articles that can help you with your issue. The game team is doing their best to address these issues in the next app version. We appreciate your patience and understanding while we work to improve your game experience.

Thanks for your support. Enjoy and Happy Playing!

Zynga Player Support