Some Items to build cars not dropping (rearview mirror and custom paint job) - Quest "Over the long Haul"

Our dev's are aware of this and actively working on the problem and should have the issue resolved soon.

If you do not require a response from Customer Support, we recommend you click on "Please Fix" as an alternative to contacting us. 

How does vote to click work? By clicking on "Please Fix", this tracks the number of customers that have been affected by the particular issue. 

Daily and weekly reports are sent to the Game studio with the number of the players that clicked on the button, specific to the issue listed above. 

Thank you, 

Zynga Customer Support - Connecting the World through Games!

Flags: All flags convert to 1 type of flag

Our dev's are aware of this and actively working on the problem and should have the issue resolved soon.

 

If you do not require a response from Customer Support, we recommend you click on "Please Fix" as an alternative to contacting us. 

 

How does vote to click work? By clicking on "Please Fix", this tracks the number of customers that have been affected by the particular issue. 

 

Daily and weekly reports are sent to the Game studio with the number of the players that clicked on the button, specific to the issue listed above. 

 

Thank you, 

 

Zynga Customer Support - Connecting the World through Games!

Fish Fillet Item Issues

Players report that they are having difficulty with receiving Fish Fillet items for Day 3 of our 10 Day Limited Edition Item feature.

There are currently two issues with the item. The Fish Fillet can be crafted in your Kitchens. If your Kitchens are all currently crafting, the button for the item will change from Craft to Ask.


You can continue to craft the Fish Fillet properly if one or more of your Kitchens are freed up.

Players are also reporting that, if the Ask button is visible, it does not properly send requests to friends and neighbors.

We are well aware of both issues and are rapidly working on a fix for this issue!

If you do not require a response from Customer Support, we recommend you click on "Please Fix" as an alternative to contacting us.

By clicking on "Please Fix", this tracks the number of customers that have been affected by the particular issue. Daily and weekly reports are sent to the Game studio with the number of the players that clicked on the button, specific to the issue listed above.

 

We appreciate your patience as we work to resolve this issue.

Thank you, 

 

Zynga Customer Support - Connecting the World through Games!

FREE Goods from CityVille

Free Goods for our fans! Grab yours and open up your businesses!

Tell us! What have you supplied today?

http://zynga.tm/m5u <---- Free Goods!

How to redeem Facebook Gift Cards

This article will show how to redeem your Facebook Gift Card to your favorite Zynga game. To redeem your Facebook Gift Card follow these instructions:

1.  Visit the  {Game Card} Tab in the game.

 

2.  Click on the Game Card Tab or Link:

 

 

Note: The game card link appears in different places, depending on the game.
Below are screens that display the links for "The Ville" and "CityVille."





Scratch the grey box to retrieve your PIN Code on the back of the Facebook Gift Card.

3.  Enter the redemption PIN code on the back of your gift card in the "Enter PIN Code" field in the pop-up box


4.  Choose the currency desired that is available to your game.




5.  Please Note:  You may have to wait up to 4 hours after the redemption of your Game Card. You will not be able to use the card again after redeeming on your account.

How to cancel your "Facebook Subscription"

To cancel a subscription, go to your Payment Settings and select the option to view your subscriptions. Here you will see a list of subscriptions purchased through your account. Next to each subscription will be the option to cancel.


Here are the following steps to help you cancel your subscription:

Step 1:
Sign in to your Facebook account and click on the drop down arrow (Next to the “Home” tab) towards the right corner on the screen and select “Account Settings”:




 
Step 2: 
Click on “Payments” tab to open Payments settings and click on Manage (shown below) to change the credit card information:

(Click to enlarge)



Step 3:
You’ll be prompted to enter your Facebook password in order to proceed. Please authenticate yourself to proceed:




Cancelation of your subscription will become effective at the end of your current billing period. This prevents any future charges to your account while making sure that you continue to receive the benefits of your subscription until the end of your current billing period.

Google+ Game Checkout

With Google Checkout, you can pay for virtual goods without leaving your Zynga game. You must have Gmail and Google + social network accounts to utilize Google's Checkout feature to purchase points. 

Availability 

Buyers in more than 140 countries can sign up for a Google Checkout account. To see if Google Checkout is currently supported in your country, please check theLocation drop-down menu on the sign up page at https://checkout.google.com. 
 

Acceptable forms of payment

Google Checkout accepts credit, debit, or gift cards with the following logos:

• American Express (accepted only in the U.S.)
• Discover (accepted only in the U.S.)
• MasterCard
• Visa
• Visa Electron (accepted outside of the U.S.)

Costs and Fees

Google Checkout is a free service, so you’ll pay only for the price of your good and any applicable taxes. There aren’t any additional charges or fees for making payments through Google Checkout.


Frequently Asked Questions
 

If you have a problem or question not answered on this page, please contact Google Help.

How do I sign up for Google Checkout?
 

If you already have a Google Checkout account, you can start paying for virtual goods in participating Zynga games immediately.

If you don’t have a Google Checkout account yet, you can sign up for free: 

1. Visit https://checkout.google.com.
2. Click Sign up now.
3. Fill out the required fields and click Create my account. Time to shop!
4. Check your email for a verification message from Google to activate your Checkout account.

How do I change my Google Checkout payment information? 
 

You can change the payment information saved in your Google Checkout account at any time.  However, please keep in mind that you’ll need at least one payment method saved in your Checkout account to make purchases or receive refunds.
 

To add, edit, or delete a credit/debit card:
 

1. Sign in to your Google Checkout account at https://checkout.google.com.
2. Click Edit payment methods on the left side of the page.
3. Enter your credit/debit card details under Add a new payment method or click Edit or Delete under an existing credit/debit card you’d like to change. 
4. Click Save.

How can I view my order receipt?
 

To view your Google Checkout order receipt:

1. Sign in to your Google Checkout account at https://checkout.google.com.
2. In your Purchase History, click View Order.
3. Your order receipt will show your order number and history, along with a link to contact Zynga directly. 

 

What should I do if my order couldn’t be processed?


If you receive a message notifying you that your order couldn’t be completed, your good won’t be delivered, and your credit/debit card won’t be charged. Google recommends waiting at least 24 hours before you place a new order so that any temporary issues can be resolved. 

You might notice activity on your credit/debit card for an order that couldn’t be processed, but please rest assured that your card wasn’t actually charged! The amount you see on your billing statement is an authorization to verify the validity of a credit/debit card. Authorizations will automatically expire within 1-14 business days, depending on your bank.




What happens if my credit/debit card is declined?
 

If your credit/debit card is declined, your order will automatically be cancelled. To update your payment information, sign in to your Google Checkout account athttps://checkout.google.com and click Edit payment methods. Once you’ve successfully updated your billing credentials, you’re free to place a new order for your good.
 

If your card was declined, please double check that you’ve:
 

• Entered the entire card number without any spaces or dashes
• Verified that your card hasn’t expired and entered the correct expiration date
• Entered the correct Card Verification Code (CVC)
• Confirmed that the billing address listed in your Google Checkout account matches the billing address that appears on your credit/debit card statement

Why are there duplicate or unexpected charges from Google on my billing statement?

 If there are multiple line items from Google on your billing statement, you may be seeing an authorization, not an actual charge. An authorization is the initial communication between Google’s billing system and your bank’s billing system to verify that a credit/debit card is valid. Authorizations will expire automatically, but they can remain in your bank account for 1-14 business days, depending on the bank. You can confirm that you weren’t charged twice for the same item by logging in to your Google Checkout account at https://checkout.google.com to review your orders.
 

You may also see a temporary $1.00 authorization on your bank statement if you’ve added a new credit/debit card to your Google Checkout account or if you’ve changed your existing payment information. Authorizations expire automatically within a few business days, and your card won’t actually be charged.
 

If you’ve reviewed your Google Checkout account and bank statement and believe that unauthorized charges still remain, please contact Google directly athttps://checkout.google.com/support/bin/request.py?contact_type=contact_policy&policy=inapp.


How do I contact Google?

If you have questions about creating, accessing, or making payments through your Google Checkout account, please contact Google directly at: https://checkout.google.com/support/bin/request.py?contact_type=contact_policy&policy=inapp.