So we can properly investigate and expedite your inquiry, it is necessary to let us know some of the details about your incident. The more information you can provide, the quicker we can investigate and reply to your inquiry.
What's needed to help expedite your inquiry:
- What are the item (s) missing in which we need to investigate? Note: If item is game currency, what is the type of currency and exact amount?
- Where these item (s) purchased, granted, other?
- When is the date & time (PST) when you last accessed the game & you realized the items were missing?
Once we have the above information, we'll validate through our support tools and get back to you with our findings.
PLEASE NOTE: If records show that Missing items from your game happen frequently, it may be necessary that we fully investigate for a more thorough investigation.
I am missing the Lucky Rainbow for the compelete Lost Haro Quest. I completed the quest last night and assumed the rainbow was placed in my inventory but tonight I checked there at 8:15 p.m. and it is nowhere on my game nor in storage. I do not know the exact tiem it was granted last nite but likely was between 4 pm and 9 pm
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