Report & Troubleshooting - Posting News Feeds, Posting Quest Bugs & Publish Errors

We apologize for any inconvenience you may be experiencing when it comes to posting your news feeds, posting for your quest, or receiving publish errors when attempting to post to your friends feeds. We understand this is a core part of your game play and are actively working towards a resolution for the players effected.

In the mean time, we would like to inform you that most (but not all) posting issues are related to Facebook's updated News Feed interface, which recently changed how players find their game requests & feeds.

Please make sure Facebook settings are correct. 

Facebook Settings: Viewing Game Request on Facebook

Reporting Posting Issues to Engineer via "Vote to Click". 

How does vote to click work? By clicking on "Vote to Fix", this tracks the number of customers that have been affected by the particular issue. Daily and weekly reports are sent to the Game studio with the number of the players that clicked on the button, specific to the issue. If you do not need an answer from Customer Support, we recommend you click on "Vote to Fix" as an alternative to contacting us. 

Posting Bug: News Feed Publishing - Can't Share

Posting Bug - Quest Related
 

Posting Bug - Publish Error

Game Studio Product Feedback. 

Additionally, did you know that you could provide feedback directly to the Zynga game studios about these features? Please click here to visit our game product suggestions and feedback page.

Again, we apologize for any inconvenience and your patience is appreciated as we work to resolve these issues.

Thank you, 

Zynga Customer Support - Connecting the World through Games!