Sunday, June 24, 2012

Lost the Magic - Out of Sync Error


Lost the Magic errors can be frustrating, but there is a way you can let us know of your experience without filling out a support contact.

Please visit the following form and fill it out with as much detail as you can: Lost Magic form .

This information is collected and sent to the development team to discover the trends in the Refresh Errors.

If you do not require a response from Customer Support, we recommend you click on "Vote to Fix" as an alternative to contacting us.

How does vote to click work? By clicking on "Vote to Fix", this tracks the number of customers that have been affected by the particular issue. Daily and weekly reports are sent to the Game studio with the number of the players that clicked on the button, specific to the issue listed above.
 
We appreciate your patience as we work to resolve this issue.

Thank you, 
 
Zynga Customer Support - Connecting the World through Games!

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