It's been brought to our attention that players are having rooms under construction being moved into shadowed or unexpanded lots. For many players this is creating a problem at the very first room expansion upon game entry. The following image is an example of the problem being experienced.
This issue is a top priority for us and we would like to collect some information from you so this problem can be properly addressed.
If you do not require a response from Customer Support, we recommend you click on the following link to input your user information. Developers for The Ville will be reviewing this information and correcting players who are encountering this problem.
Problem Report Form
Be sure to review the following article if you are not familiar with locating your Facebook user identification number.
Help Article: What is your social network UID and how do you find it?
Thank you,
Zynga Player Support - Connecting the World through Games!
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