[CRASH] - Missing Coins, Bonus Game or Free Spins wins gone after game is refreshing (Hit It Rich)

Hello,

If you see this message, you have lost synchronization* with our game server. Your game immediate progress and winnings may be adjusted with our servers.

"But am I loosing any coins when that happens?"

We have verified that NO COINS were lost when a game error occurs. Whether you were in a bonus game or collecting your daily bonus, your win result is already recorded as soon as you hit the "Spin". To read more on that topic CLICK HERE.

Need Help?

If you wish to have us verify you haven't loss any coins, we kindly ask you to gather the following information the next time you notice a discrepancy, when the issue occurs: 

• Exact Coin total 
• Bet amount placed 
• Room played in 
• Date and time of day

Check here if you do not know how to contact The Customer Service team.

NOTE: Hit It Rich is not experiencing loading issues currently, so if you are experiencing frequent loading issues, this may have to do with your Internet connection bandwidth or how many active internet applications are running at the same time.

We recommend THIS ARTICLE to check if you can optimize your Gameplay experience and prevent losing Coins or Free Spins due to locale loading issues.

For iPad users, check this article for common Trouble Shooting Best Practice: CLICK HERE

*What do you mean synchronization issue?

We understand that players will sometimes be presented with an error message, in which they need to reload the game. 

There are a few things to know about how to prevent this error and what happens when this error occurs.

• The most important thing to keep in mind is that our game requires a constant Internet connection. Every time you hit the Spin button, the game needs to communicate with the servers. If you have an inconsistent connection or your Internet goes out, you will be forced to refresh. If your game can't communicate with the servers, or the servers can't communicate with your game, you are unable to play.
• You should never be charged for a spin that doesn't occur. While the communications between our game and our servers happen in a matter of milliseconds, it's enough time to tell your game to spin the reels and tell the game what the result will be.
• If you see a spin start, the system already knows the result of that spin. At this point, you will NOT lose any wins that may come. If you are forced to refresh at that point, any wins you would have won will be added to your total after you refresh. This has been verified multiple times in our system.
• Bonuses work in a very similar way.

Thank you for playing Hit It Rich.