Poker Serve Rewards FAQ's

Poker Serve Rewards FAQ's
 

Here is some information to help answer most of your questions related to the Poker Serve Rewards.

   
Visit http://www.serve.com/zynga/ to learn more.
 

• How many Chips can I earn in Zynga Poker with Zynga Serve Rewards?
• You can earn up to 222,000,000 Chips with Zynga Serve Rewards in Zynga Poker through April 15, 2013 when you complete the below steps:
  
  1)   Sign up for Zynga Serve Rewards in Zynga Poker –– 25,000,000 Chips
  
  2)   Add money to your Zynga Serve Rewards Account for the 1st time –– 32,000,000 Chips
  
  3)   Activate your Zynga Serve Rewards Prepaid Card –– 5,000,000 Chips
  
  4)   Make purchases using your Zynga Serve Rewards Card –– 16,000,000 Chips each, up to 10 times
  
  Please note: you can only earn rewards in one Zynga game at this time.
  
  
  In most cases, you will receive your Chips instantly. However, please allow up to 6 days for Chips to appear in your game account once you sign up for Zynga Serve Rewards, up to 14 days after you activate your Card or add money to your Account for the first time, and up to 30 days after each qualifying purchase. Although it may take up to 30 days to receive Chips after a purchase, in the meantime you can complete additional purchases to earn your remaining Chips!
  
  It gets even better. After you see the announcement for signing up for Zynga Serve Rewards, a Serve pinwheel will appear on the left-hand side of your navigation toolbar. Each 24 hours, for up to 30 days, you can earn anywhere from 2,000 to 6,000,000 Chips!
  

• I signed up for Zynga Serve Rewards in Zynga Poker. Can I earn additional rewards by also signing up for Zynga Serve Rewards in other Zynga games, including CastleVille or FarmVille?
• For now, you can only earn Zynga Serve Rewards in a single game. But stay tuned, because we are working to make it possible for you to switch the game you earn in.
  
  

• I signed up for Zynga Serve Rewards in Zynga Poker. Can I earn rewards in the other Zynga games I play?
• For now, it is not possible to switch the game that you earn in. Your rewards are sent to the game in which you signed up for Zynga Serve Rewards. For instance, if you signed up for Zynga Serve Rewards in Zynga Poker, you will only earn in Zynga Poker. But hang in there! We are working to give you the option of switching the game you earn in.
  
  

• Why should I sign up for Zynga Serve Rewards?
• Serve® from American Express is offering the only Reloadable Prepaid Card that can help you grow your Zynga virtual world. Plus, it comes with the safety and security you expect from American Express. You can use your Card virtually anywhere American Express® Cards are accepted worldwide.
  
  Zynga Serve Rewards Accounts require no credit checks, no monthly or annual fees, and it’s free to sign up. Visit serve.com/zynga for more info.
  
  

• How do I qualify for a Zynga Serve Rewards Card in Zynga Poker?
• To get a Zynga Serve Rewards Card, you need to be a Zynga Poker player so you can earn Chips. You also must meet certain Serve Account requirements. Accounts are available to U.S. residents over 18 years old (19 and over in Alabama and Nebraska) who successfully complete our sign-up process and security check.
  
  
  The Zynga Serve Rewards card is an extension of the Serve Reloadable Prepaid Account. Serve has no credit checks, no monthly or annual fees, and no long-term commitments.
  
  

• How do I get 25,000,000 Chips when I sign up for Zynga Serve Rewards in Zynga Poker?
• You can sign up for Zynga Serve Rewards through the in-game offer found in Zynga Poker. When you are playing Zynga Poker, click on the “Free Sign Up” button in the Rewards Progression Dialogue, which you will see when you click on the Serve Pinwheel to claim your Chips.
  
  
  Once you click on the button, you will be taken to a web page that will give you more information about Zynga Serve Rewards. Click “Sign Up” and complete the two-step registration process and verify your email address. And the next time you log back into Zynga Poker, your game account should increase by 25,000,000 Chips! Please note that in some cases, it can take up to 6 days for Chips to appear in your game account.
  
  

• How do I earn Chips for signing up? Can I just sign up through serve.com?
• To receive Chips, you must sign up for Zynga Serve Rewards from within your Zynga Poker game. Go to your Zynga Poker game in Facebook, click on the Serve Pinwheel, and then follow the prompts. If you try to paste the URL into the browser or sign up from serve.com, you are signing up for a regular Serve Account and will not be eligible to earn Chips.
  
  

• I am a current Serve Account holder. Can I convert my Account to Zynga Serve Rewards?
• If you are a current Serve Account holder, you can convert your Serve Account to Zynga Serve Rewards in FarmVille. For now, it is not possible to convert your existing Serve Account to Zynga Serve Rewards in any other Zynga game.
  
  

• Help! I forgot my password.
• There are two ways to reset your password.
  
  1)   Click on the “Reset my Password” link and you’ll be sent an email on how to reset your password.
  
  2)   Call Customer Service at 1-800-954-0559, 24 hours a day, seven days a week.
  
  

• I signed up for a Zynga Serve Rewards Card in Zynga Poker, but I haven't received my email verification code. What do I do?
• The email verification code should arrive in your email inbox within 30 minutes of registration. If it has not arrived, the first step is to check your spam folder or junk mail. If you still have not received the verification, you can log into your Serve Account and request a new email verification code by clicking on “Request a New Code” on your Serve Account dashboard. Still having trouble? Call Serve Customer Service at 1-800-954-0559.
  
  You must verify your email address to earn Chips!
  
  

• I signed up and I don’t see my Chips. Why?
• You must verify your email address to earn Chips. We sent you a verification email after you registered for Zynga Serve Rewards. Just click on the link in that email. If you need a new verification email you can request one from your Account online. Sign in and look on your dashboard for the option to resend a verification email. Please keep in mind that it can take up to 6 days to get your Chips after you sign up for Zynga Serve Rewards. It can take up to 14 days to get your Chips after you activate your Card.
  
  Still having trouble? Call Serve Customer Service at 1-800-954-0559.
  
  

• I signed up for Zynga Serve Rewards in Zynga Poker and want to earn 5,000,000 Chips when I activate my Card. When will I get my new Card in the mail so I can activate it?
• You should receive your Zynga Serve Rewards Card within 7-10 business days after you register in Zynga Poker, although we’ll try our very best to get it to you sooner!
  
  

• How do I activate my Zynga Serve Rewards Card and earn 5,000,000 Chips?
• Have your Card in hand and visit serve.com/activate or call 1-800-597-0184. Follow the prompts to activate your Card and the next time you log into Zynga Poker, your game account should increase by 5,000,000 Chips! Note that in some cases, Chips can take up to 14 days after you activate your Card to appear in your game account.
  
  

• How do I add money to my new Account and earn 32,000,000 Chips?
• You are eligible to earn 32,000,000 Chips when you add money to your Zynga Serve Rewards Account for the first time. You can add money to your Zynga Serve Rewards Account using a bank account, debit card, credit card, or cash with a MoneyPak®. (Cash advance fees may apply for credit card loads; please check with your credit card issuer for details. MoneyPak purchase fees of up to $4.95 may apply.)
  
  Go to serve.com to sign into your Serve Account and click on the “Add Money” tab. Serve does not currently charge fees for adding money; please see the Schedule of Fees in the Serve Consumer User Agreement for details. 
  
  If you add funds from your bank account, please allow up to 7 days for the funds to transfer to your Serve Account.
  
  After the funds transfer is complete, your game account will be credited with 32,000,000 Chips! It can take up to 14 days after your funds transfer is complete for the Chips to appear in your game account, though in most cases you should get it sooner!
  
  

• I received my Zynga Serve Rewards Card for Zynga Poker in the mail and activated it. What’s the next step?
• If you haven’t already, you can add money to your Serve Account using a bank account, debit card, credit card, or cash with a MoneyPak® (cash advance fees may apply for credit card loads; please check with your credit card issuer for details. MoneyPak purchase fees of up to $4.95 may apply). Then, take your Card out shopping and use it virtually anywhere American Express® Cards are accepted worldwide. Earn 16,000,000 Chips on each of your first 10 purchases using your Card online or offline through April 15, 2013 –– that’s up to 160,000,000 Chips!
  
  

• Can I make a purchase with my Zynga Serve Rewards Card if I don't have enough available funds in my Account to complete my purchase?
• If you have a credit card or debit card linked to your Serve Account, the card you have set as your backup funding source will be used for the remaining balance of your purchase. If you do not have a backup funding source, you will have to add money to your Serve Account before you can make your purchase. Please note that cash advance fees may apply for credit card loads; please check with your credit card issuer for details.  
  
  

• Do the Chips expire?
• Good news! Your Chips don’t expire. You have the opportunity to earn:
  
  •   25,000,000 Chips when you sign up for Zynga Serve Rewards in Zynga Poker. Note that it can take up to 6 days after signing up for Chips to appear in your game account.
  
  •   5,000,000 Chips when you activate your Card. Note that it can take up to 14 days after Card activation for Chips to appear in your game account.
  
  •   32,000,000 Chips when you add money to your Serve Account for the first time. Note that it can take up to 14 days after the transfer is complete for Chips to appear in your game account.
  
  •   16,000,000 Chips on each of your first 10 purchases using your Card online or offline. Note that it can take up to 30 days after each qualifying purchase for Chips to appear in your game account.
  
  

• How long do I have to complete the activities to earn Chips?
• To earn up to 222,000,000 Chips, you must sign up, add money, activate your new Prepaid Card, and use your Card online or offline (up to 10 times) by April 15, 2013. So don’t hesitate –– get started!
  
  

• I am a subaccount holder. Can I earn Chips?
• Unfortunately at this time, as a subaccount holder, you are not eligible to earn Chips for activating your Card, adding money to your Account, or making qualifying purchase using your Card. Stay updated on future opportunities by visiting serve.com/zynga.
  
  

• I am the main Serve Account holder and have 1 – 3 subaccounts. Can I earn Chips through my subaccounts?
• Unfortunately activities completed by subaccount holder(s) – Card activation, add money transactions, or purchase transactions – will not earn Chips.
  
  

• What else can I do with my Zynga Serve Rewards Account in Zynga Poker?
• The Zynga Serve Rewards card is an extension of the Serve Reloadable Prepaid Account. Serve has no credit checks, no monthly or annual fees, and no long-term commitments. With Serve you can send and receive money by email, text, and Facebook and access your Account with the mobile app.
  
  

• Are there fees to use my Zynga Serve Rewards Card?
• You will not be charged fees for using the Zynga Serve Rewards Card or linking a bank account, credit card, or debit card. Serve also does not charge a fee for your first ATM withdrawal each month; after that it is $2 per withdrawal. Please note that your credit card company may charge you a cash advance fee for loading money from your credit card. Please check with your credit card issuer for details. ATM owners may charge their own fees for each ATM withdrawal.
  
  
  After March 15, 2013 there will be fees for adding money from a debit or credit card. You can see the fees in Section 10 of the Serve Consumer User Agreement: Schedule of Services and Charges.
  
  

• What can I do with my Zynga Serve Rewards Card?
• The Zynga Serve Rewards Card is a Reloadable Prepaid Card that can be used for everyday purchases virtually anywhere American Express® Cards are accepted worldwide. What makes it better is that you can also earn Chips when you make qualifying purchases.
  
  

• I don’t live in the U.S.; can I still sign up to earn Zynga Serve Rewards?
• We’re sorry, but Zynga Serve Rewards is only available to U.S. players at this time.
  
  

• Where can I get more information about Zynga Serve Rewards?
• Visit serve.com/zynga to learn more.
  
  

• Who can I contact if I need more help?
• You can always call Serve Customer Service at 1-800-954-0559 24 hours a day, seven days a week.