To protect both our users and our company from attempts at credit card or payments fraud, we have implemented screening systems which can lock users out of payments based on a number of criteria.
There are two basic types of purchasing blocks:
There are two basic types of purchasing blocks:
Temporary Purchase Block (zCode201 and zCode208))
Permanent Purchase Block (zCode202 or zCode203)
Temporary Purchase Blocks (zCode201)
* Can be applied to your account if you have had a previous purchase attempt that was declined, or if you have exceeded the number of times that you can make purchases for the day.
* Will automatically expire after roughly a 24-hour period. Please note that this period may be longer depending on whether you have exceeded a daily, weekly or monthly purchasing limit.
Permanent Purchase Blocks (zCode202 or zCode203)
Because we do not wish to compromise our systems detection methods, we cannot go into specific detail surrounding why your account has been blocked. We can only tell you that something unusual in your account or account history triggered our system to permanently lock you out. Basically, our system can no longer trust that payments initiated by your account will settle or account activity suggests that your credentials have been compromised.
While we cannot explain all of the determining factors for this decision, a few common reasons we can divulge are as follows:
1. A chargeback of a Zynga Games purchase. Chargebacks are a violation of Zynga's Term of Purchase and in most cases will result in an immediate payments ban.
2. Purchasing game items or currency through Non-Zynga affiliated parties. Purchasing through non-affiliated or aftermarket parties is a violation of Zynga's Term of Purchase and can put your personal information at risk. Remember, the only SAFE and SECURE way to purchase items for Zynga games is through the game itself.
Please click here for information on how to purchase Zynga Game Currency safely and securely.
3. An unusual or otherwise suspicious purchasing history or pattern.
Permanent Purchase Blocks (zCode202 or zCode203)
Because we do not wish to compromise our systems detection methods, we cannot go into specific detail surrounding why your account has been blocked. We can only tell you that something unusual in your account or account history triggered our system to permanently lock you out. Basically, our system can no longer trust that payments initiated by your account will settle or account activity suggests that your credentials have been compromised.
While we cannot explain all of the determining factors for this decision, a few common reasons we can divulge are as follows:
1. A chargeback of a Zynga Games purchase. Chargebacks are a violation of Zynga's Term of Purchase and in most cases will result in an immediate payments ban.
2. Purchasing game items or currency through Non-Zynga affiliated parties. Purchasing through non-affiliated or aftermarket parties is a violation of Zynga's Term of Purchase and can put your personal information at risk. Remember, the only SAFE and SECURE way to purchase items for Zynga games is through the game itself.
Please click here for information on how to purchase Zynga Game Currency safely and securely.
3. An unusual or otherwise suspicious purchasing history or pattern.
4. Unauthorized Charge claims against the Payment Method being used.
If you have been permanently blocked from direct purchasing we strongly suggest that you change all of your online passwords and double check your credit card or bank statements as there is a possibility your accounts have been compromised.
If you feel that you have been blocked from purchasing unfairly, please email us at Customer Support for a manual review of your account on this page under the "Get Answer" section located on the upper right hand corner. Please note that any decision made during this review is final and irreversible. Please include your Social Network UID in this correspondence so that we can locate and research your account history. Click here for instructions on how to locate your UID.
If you feel that you have been blocked from purchasing unfairly, please email us at Customer Support for a manual review of your account on this page under the "Get Answer" section located on the upper right hand corner. Please note that any decision made during this review is final and irreversible. Please include your Social Network UID in this correspondence so that we can locate and research your account history. Click here for instructions on how to locate your UID.
However you can always use our alternative payments such as Facebook Credits or Zynga Game Cards to continue purchasing credit and playing Zynga games.
When you completed your purchase for Facebook credits, you agreed to their Terms and Conditions by clicking the 'Buy' button. You can access their Terms and Condition available at:http://www.facebook.com/payments_terms/
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