Tips to submitting an effective help ticket

We understand that sometimes players will run into problems while playing FrontierVille.

Please note the following tips while creating a help ticket.

1. Clearly state what the problem you are having is by along with identifying what you were doing in game (what mission name, what task you were on or a clear description of activity) when the problem arose
2. Let us know which browser (example- Internet Explorer, Google Chrome, Safari & Mozilla Firefox) you are using and others you have tried. Be sure to try the game in another browser for testing purposes!
3. Clearly Identify your sought resolution (what you were expecting/what you are missing and how we can fix the problem for you) 
4. Provide any related information to the problem like steps you have already tried (For example, loading issues see this KB article)
5. Be sure your UID has been included properly (To find your UID please visit the KB article here)
6. Never create another ticket on the same issue, doing so may only delay your original response. 

An example of a helpful and clear description of the issue is the following:

"I'm having trouble completing the first part of the waterwell quest. After clearing 10 grass my game refreshed and the grass I cleared didn't count anymore. I've tried to clear my cache and update my adobe. I'm playing on Google Chrome and have tested on Mozilla FireFox Can you help me?"

An example of an unhelpful description of the issue is the following:

"My game is broken, I can't finish my quests, please help me"

The more specific information you can provide us along with what we can do that would resolve your immediate issue will help us correct the problem and get you back up and running.

Please note, while we in customer service are not the development team, we do report information collected from tickets (like yours) to them. We appreciate suggestions toward "fix this" or "please fix the game", but please note we will not be doing so per your request. We suggest to provide us the information that is affecting your gameplay, and yours alone, letting us know that a problem has happened to a friend or neighbor does not help matters.

Please keep in mind customer service wants to do all they can for our players. If issues come up in the game, we deeply apologize for the inconvenience they may cause and hope you can attempt to work around the problem until it's fixed. We have a wonderful development team always working on updates and fixes for the game. Sometimes they may not immediately address the problem you are having, rest assured all issues are documented and reported to the appropriate department in efforts of having them addressed.

One suggestion we would like make is to visit the official forum located here (http://forums.zynga.com/forumdisplay.php?f=307) stay up to date on the news, tech issues (and all other things FrontierVille). Many players find that staying up to date on the forum keeps them in the loop of known issues, upcoming features and helpful game tips and suggestions!