Q: Hi, while loading the game, I received a message that my Hidden Shadows account has been temporarily suspended for “X” days. What happened?
A: Accounts can be suspended when our systems detect irregular activity and/or if we have determined that you have violated our Terms of Service.
Q: What is meant by irregular activity?
A: Irregular activity includes but is not limited to the following:
A: Irregular activity includes but is not limited to the following:
Ø High frequency activity that is beyond possible means.
Ø Attempts to access/edit/manipulate your account through 3rd party tools to give yourself an advantage or to detriment the experience of other players.
Ø Unauthenticated acceleration in statistics, points or items.
Q: My suspension is unfair! Your information is wrong..
A: Please note that the process is automated, consistent and accurate. Suspensions are only given in the cases where our systems have detected irregular/non-standard behavior.
Q: I want to review my suspension! I want proof!
A: Customer support agents are not authorized to lift suspensions. Per section 1.10 of the Terms of service, Zynga is not obliged to provide information about an account pertaining to failure to comply with the Terms of Service.
A: Please note that the process is automated, consistent and accurate. Suspensions are only given in the cases where our systems have detected irregular/non-standard behavior.
Q: I want to review my suspension! I want proof!
A: Customer support agents are not authorized to lift suspensions. Per section 1.10 of the Terms of service, Zynga is not obliged to provide information about an account pertaining to failure to comply with the Terms of Service.
Q: How long will I be suspended for?
A: In general, the duration of the suspension will be based on the type, frequency or nature of the activity detected.
A: In general, the duration of the suspension will be based on the type, frequency or nature of the activity detected.
If it is a temporary suspension, the duration of your suspension will be displayed when you try and load the game
If it is a permanent suspension, you will see the following message:
“Your account has been permanently suspended for violating Zynga’s Terms of Service.
“Your account has been permanently suspended for violating Zynga’s Terms of Service.
To read our terms of service, please click here.”
Q: My friend was suspended, what have they done?
A: Unfortunately, due to privacy concerns, we cannot disclose information related to a different account.
A: Unfortunately, due to privacy concerns, we cannot disclose information related to a different account.
Q: I was suspended and now my stats are different.
A: We are dedicated to providing excellent game play experience to all our players. To achieve this goal, we must maintain a level playing field to ensure honest competition in the game. As a result, necessary adjustments have been made to your account stats to ensure fair game play between you and other players.
A: We are dedicated to providing excellent game play experience to all our players. To achieve this goal, we must maintain a level playing field to ensure honest competition in the game. As a result, necessary adjustments have been made to your account stats to ensure fair game play between you and other players.
No comments:
Post a Comment