Hi Players!Zynga Support offers a variety of content and contact channels to help resolve your game issue.
We have arranged our articles by game, and each game has up-to-date articles on current and known issues, how to guides for features and quests, as well as general information for problems such as loading and purchase questions.
Select your game from the left column and review the articles presented. If you need more info than what is presented, type your request in the search box to see if we have information that addresses your inquiry.
If you do not find what you are looking for, sign in to determine what support options are currently available to you by clicking the Need More Help widget to the right of this article. Based on incoming volumes, support options may include chat, email, or help from other players in our Forums.
You can also find us on Twitter (@ZyngaSupport) and Facebook (ZyngaSupport)!
Tips for Writing an Effective Email Support Request
In the body of your email support request, please include one or more of the following elements to help us serve you best:
Details — Quest name, Feature, Task number of the quest having trouble with. The more detailed info the better. How long have they been in session (in Game)
Loading — When was the last time you were able to load the game? Have you tried Chrome and playing on zynga.com?
Out Of Sync — What were the last 10 actions taken or actions taken in the last 2 minutes?
Items that Drop (coins, xp), aka Doobers — Doobers are the little fun things that drop after performing a task, such as harvesting crops or collecting rent. Are expected items not dropping? Which quest is active?
Requests — Feature name, quest name or location of the Request. How many requests have you sent out today? (You may have already reached your request limit!)
Neighbor Tasks not tracking — How many neighbors did you visit? Are you using any Boosts? Is the problem with a quest task? Are you posting a feed after neighbor tends are completed?
Feeds — Feature name, quest name or location of the Feed, How many Feeds have you posted today? (maybe feed limit has been reached)
Invisible items — How long ago was the items placed? When did it disappear? Did you recently start a new quest?
Quests: Rollback, Tasks not tracking, Not getting credit — Did you harvest crops in the Greenhouse? Use the Harvester, Feeder, Baby Bunyan, using a Saloon drink (Quick Draw Quaff, Ragin Buffalo, Green Lightning, Loyal Pioneer)? Perform the action on a neighbors Homestead? Use Fast Hands or Boosts?
Daily Bonus not tracking — Did you use Red Eye? Is the Building stored?
something wrong with farm ville
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