Saturday, May 12, 2012

Unable to claim lottery bonus on gamebar

Updated - 5/11 at 12:10pm PDT

This issue is FIXED for Firefox and Google Chrome users. Internet Explorer users may still experience this bug. We are working to correct this issue for IE users.


Thank you!
-The Zynga Poker team
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There is a current issue with players not receiving chips by claiming the Lottery Bonus on the Zynga Game Bar. Instead, players are redirected to Zynga.com and do not receive any chips.



The Zynga Poker team is working on a fix for this issue and we hope to restore the expected functionality within 24 hours. Please check back to this article for further updates and details regarding this issue.

As always, we appreciate your patience while we work to fix this issue.

To better track the number of players affected by this issue, please click the bandage icon located below this article. There is no need to submit a ticket for this issue.

Thank you!
-The Zynga Poker team

9 comments:

  1. This comment has been removed by the author.

    ReplyDelete
  2. the zygna gamebar does not work for texas holdem poker it always says claim and when i click claim it does nothing but log me in

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  3. same here, what should i do?

    ReplyDelete
    Replies
    1. obviously zynga is in "small" mess as usually is.there should be clickable option for track affected players, but it is not.
      suggestion: contact cs, if you can catch ss. link for customer support is placed here on the right side above google followers.sry, that is all we can help you here with.

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    2. still havinng the above problem.guys any suggestions

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    3. as on 5th july 2012 claim chips every 8 hours is not working i hav been trying it everyday for past 10 days
      but chips are not added in loterry

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  4. why is this problem of claim chips not working being resolved?
    the team says it will be reolved in 24 hours but last so many days it is not working. can the zynga administrators look into the matter

    ReplyDelete
    Replies
    1. probably they will, but i think you will need to tell them that.contact support and report this.

      Delete

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