Saturday, August 6, 2011

I am having loading or connection issues in Cafe World


Some Cafe World players are unable to load their cafes. A few players have been experiencing this issue for a few days, while others have been unable to load more recently. The Heading to your Cafe load percentage may be stuck when attempting to load your Cafe, or you may see a blue or beige screen after loading. If you see a blue or beige screen, we have found that clearing your browser's cache and cookies may fix the problem.
For more information about clearing your browser's cache and cookies, click here.

Also, if your computer has informed you that there is an update to Flash Player, install the update and then try to load the game.

We apologize for any inconvenience you have been experiencing. These reports have been escalated to the Cafe World Studio and they are aware of the issue.

Please take the time to "Vote to Fix" on this trending issue. We track the number of users being affected and it helps our engineers prioritize and quickly improve the game play of Cafe World.
If you choose to submit a support ticket, please type Loading at the start of your support ticket and briefly describe your issue. Please include the following information:
  • Your computer's operating system (Windows, Mac) and version number (Windows 7, Windows Vista, Mac OS X)
  • The browser you are using to access Cafe World (Internet Explorer, Firefox, Chrome)
  • If this issue happens to you repeatedly, describe the steps you take up to the point of error (very important)
Click here for some troubleshooting tips.

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