Friday, December 9, 2011

I cannot send requests to my neighbors

Updated: December 11, 2011 (10:03 AM PST)

We are getting a higher than usual report about this issue. If you have already sent us a ticket, please do not send us another.  If you've already submitted a ticket or did not submit a ticket, please use the Vote to Fix button below. We will respond to each ticket as it comes in and submitting another would slow down your response. 


We've discovered that players using Internet Explorer are experiencing this issue more frequently. We suggest you use a different browser, such as Firefox or Chrome. While we are working on this issue, we've proactively changed some of our quest requirements from sending requests to feed requests. We hope that this will ease the pain for some of our chefs.

We are committed to fixing this issue as soon as we possibly can.

We appreciate your continued patience and understanding.

Greeting chef,

We are getting reports from our fellow chefs that when trying to send out requests to their neighbors, the request are not going through. This issue streatches across many of the features throughout the game.

We understand that sending out requests is essential to the game and our engineers are currently working on the issue.  
We apologize for the inconvenience this is causing you and we hope to have this resolved shortly.

We really appreciate your feedback and we will work hard to quickly resolve issues our players report. If you are experiencing an issue while playing Cafe World, you can help by taking the time to Please Fix on the button below, this helps our engineers prioritize and quickly improve the game play of Cafe World. There is no need to submit an email for this issue.


For more information, you can go to our Community Forums by clicking here.
Thank you for your patience and understanding.
http://support.zynga.com/CP_ArticleView_WebFull?custlayoutid=&gameId=61&Id=kA160000000GqbtCAC&lang=en_US&layout=WebFull&layouttmpl=Tmpl_WebFull_1&loc=en_US

2 comments:

  1. I cannot send Neighbor requests on Indiana Jones Adventure sites i.e hand cranks etc

    ReplyDelete
    Replies
    1. all in game problems report to customer support,please.
      thank you.

      Delete

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